IT Support Specialist Level 3

3 weeks ago


Chicago, Illinois, United States Power Construction Full time
IT Support Specialist Level 3

Power Construction is seeking a highly motivated and detail-oriented IT Support Specialist Level 3 to join our dynamic IT Department. As a key member of our team, you will be responsible for providing exceptional customer service to our employees, analyzing technical issues, and collaborating with the IT team to resolve problems.

Key Responsibilities:
  • Act as a technical point of contact for employees, analyzing problems and coordinating resolutions.
  • Responsible for the day-to-day support and maintenance of business-critical Power IT systems and applications.
  • Perform in-person support and network setups for Field offices in the Chicagoland area.
  • Provide remote user support via phone and remote sessions.
  • Identify, research, and resolve complex technical problems.
  • Manage IT equipment and systems, ensuring optimal performance and efficiency.
Requirements:
  • 5+ years of related IT support and help desk experience.
  • Bachelor's degree in Business, Computer Science, Information Systems, or equivalent combination of education and experience.
  • Personal vehicle required for travel to field offices in the Chicagoland area as needed.
  • Ability and willingness to travel to out-of-state job sites as needed.
  • Ability to lift up to 50 lbs. required.
  • Strong technical skills with the Windows environment, phone systems, printers, laptops, tablets, iPhone, and iPads.
  • Ability to learn new software, understand technical information, and communicate it to others using clear, concise, and user-friendly language.

Power Construction is an equal opportunity employer, committed to increasing opportunities for historically disadvantaged workers and residents of marginalized communities. We offer a competitive salary and a collaborative work environment.



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