Customer Acquisition Specialist

6 days ago

El Segundo, California, United States Spectrum Full time
Job Overview

We are seeking a highly motivated and results-driven Sales Representative to join our team at Spectrum. As a Sales Representative, you will be responsible for selling our products and services to customers in assigned non-bulk multi-dwelling units (MDU) areas/properties with 20+ doors through door-to-door solicitation and lobby events.

Key Responsibilities
  • Sales and Customer Acquisition
    • Actively and consistently support all efforts to simplify and enhance the customer experience
    • Meet established objectives relative to monthly sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio
    • Solicit residential customers through door-to-door solicitation and lobby events
    • Generate incremental revenue from existing customers by adding new/additional services
  • Customer Service and Support
    • Respond to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved
  • Market Research and Analysis
    • Maintain a well-informed knowledge base of competitors' activities throughout assigned territory; informs manager of any changing competitive pricing programs or marketing directions
  • Team Collaboration and Communication
    • Attend and actively contribute to sales meetings and training programs
  • Administrative and Record-Keeping
    • Accurately complete all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting
    • Collect and account for funds and provide receipts according to Company policy and guidelines
Requirements
  • Knowledge and Skills
    • Knowledge of cold call sales skills, persuasion, and clear communication skills
    • Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
    • Ability to work outside for extended periods in any season and/or during inclement weather
    • Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
  • Education and Experience
    • High School Diploma or equivalent work experience
    • Experience in sales or customer service – 0 to 6 months
  • Preferred Qualifications
    • Knowledge of communications technologies and services, with an emphasis on data networking fundamentals
    • Knowledge of cable or telecommunications services
    • Experience with consumer education of products and services
    • Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred, but not required.
Working Conditions
  • Spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather
  • Must be able to lift 10-20 pounds for feet (digital boxes, etc.)
  • Exposure to moderate noise levels
  • Must be able to work evenings and weekends
  • Variable hours: may include weekends, holidays, and split days off
Compensation and Benefits

The base pay for this position generally is between $33,200.00 and $66,000.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of compensation such as bonuses.

In addition, this position has a commission earnings target starting at $45,000.

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