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Plumbing Operations Coordinator

1 month ago


Blacklick Estates, Ohio, United States Mr. Rooter Plumbing of Columbus, Cleveland and Toledo Full time

**Job Overview:**

We are seeking a highly motivated and detail-oriented individual to join our team as a Dispatcher for Plumbing Services.

**Responsibilities:**

  • Answer all phone calls, emails, and any other technician or customer questions quickly and efficiently.
  • Correctly input all customer data into a service-specific software system and be able to check job tickets for correctness on this system.
  • Work with the FIR department to ensure proper customer communication, follow-up, and customer experience.
  • Participate in the management process of our Customer Retention program.

**Requirements:**

  • Customer Service, Business, Attention to detail, Analytical, Computer proficient, Ability to multi-task.

**Benefits:**

  • Paid training
  • 401k
  • Health, Dental, and Vision Insurance
  • Flexible scheduling
  • Paid vacations
  • Bonus Advancement opportunities

Mr. Rooter Plumbing, solve residential and commercial plumbing problems. We opened operations in 1994 with 2 plumbing trucks. Today, we have over 80 vehicles on the road, 129 employees, and we serve all of NE Ohio, Columbus, and Toledo. We are currently looking for top-shelf, motivated individuals that are looking to get hands-on experience in a company where they can learn first-hand what a customer wants and how marketing works.