Service Department Coordinator

2 days ago


Brookpark Estates, Ohio, United States Penske Full time
Penske Customer Service Position Overview

We are seeking an experienced Customer Service Coordinator to provide top-notch support to customers by scheduling maintenance, coordinating repairs, and managing shop operations.

Main Job Functions:
  • Design and implement daily and weekly workforce plans considering customer needs, repair estimates, part availability, technician skills, and work hours to achieve maximum service efficiency and productivity.
  • Communicate effectively with customers regarding maintenance updates, including schedule changes, billing issues, or service resolutions.
  • Ensure all Penske rental units are properly maintained and prepared for customers.
  • Verify that parts are available for scheduled work.
  • Hold vendors accountable for quality and timely completion of outside work.
  • Deliver exceptional customer service, ensuring customer satisfaction and repeat business.
  • Enhance shop productivity by streamlining work processes.
  • Collaborate with district billing teams as necessary.

Compensation Range: $45,000 - $60,000 per year, dependent on experience.



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