Facilities Operations Specialist

2 weeks ago


Humble, Texas, United States POWERHOUSE RETAIL SERVICES LLC Full time

Elevate Your Career with Powerhouse Retail Services LLC


We are in search of a Facilities Coordinator to enhance our operational efficiency.

Join a leading organization known for its continuous growth and diverse business avenues, where you will benefit from a tailored development plan designed to help you reach your professional aspirations.

The Facilities Coordinator I will be an integral part of a vibrant and collaborative team, dedicated to delivering exceptional customer service by efficiently managing service requests through strong partnerships with service providers in a dynamic, high-volume setting.


Benefits You Can Expect:

· Comprehensive medical, dental, and vision coverage, along with Short-Term and Long-Term Disability options, Life Insurance, and additional voluntary plans.

· A 401(k) Retirement Plan featuring company matching contributions.

· Generous Paid Time Off, 11 Company Holidays, and Paid Parental Leave.

· Access to wellness programs and an onsite fitness facility.

· Continuous professional development and educational opportunities.

Your Responsibilities:

Effectively manage a substantial volume of incoming work orders and email communications with promptness and efficiency.

  • Analyze customer inquiries to determine appropriate resolutions.
  • Coordinate with vendor partners for work orders, ensuring timely arrivals as per schedule.
  • Oversee the execution of assigned service requests from initiation to completion, ensuring compliance with all processing and KPI standards.
  • Identify and establish relationships with potential vendor partners.
  • Input essential data into the computer system to monitor and follow up on customer requests.
  • Maintain accurate records and documentation of service requests.
  • Respond promptly to phone and email communications, managing high volumes of inbound and outbound traffic.
  • Communicate effectively with clients, team members, and vendor partners through various channels, ensuring organized and well-documented interactions.
  • Contribute to team objectives by achieving goals set by management.
  • Collaborate with managers and team members to resolve issues.
  • Prioritize tasks effectively in a fast-paced environment.
  • Work independently and demonstrate problem-solving abilities.
  • Multitask efficiently while maintaining composure in a rapidly changing environment.
  • Perform additional duties as assigned by leadership.

Qualifications You Bring:

· A minimum of 2 years of experience in a customer-facing role is preferred.

· Previous experience in Facilities Maintenance or Construction is advantageous.

· A Bachelor's Degree, Associate Degree, or two years of relevant industry experience is preferred.

· Successful completion of background checks and drug testing is required.

Equal Opportunity Employer/Disability/Veterans



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