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Facilities Operations Specialist

2 months ago

Humble, Texas, United States POWERHOUSE RETAIL SERVICES LLC Full time

Elevate Your Career with Powerhouse Retail Services LLC


We are seeking a Facilities Coordinator to enhance our operational efficiency.

Become part of a leading organization that is consistently expanding, offering diverse business avenues, and providing a tailored development plan to help you reach your professional aspirations.

The Facilities Coordinator I will play a vital role within a vibrant and cooperative team, tasked with delivering exceptional customer service by managing service requests for clients and fostering relationships with service partners in a dynamic, high-volume setting.


Benefits of Working with Us:

· Comprehensive medical, dental, and vision coverage, along with Short-Term and Long-Term Disability options, Life Insurance, and additional voluntary plans.

· 401(k) Retirement Plan featuring company contributions.

· Generous Paid Time Off, 11 Company Holidays, and Paid Parental Leave.

· Wellness initiatives and access to an onsite fitness facility.

· Continuous professional development and educational opportunities.

Your Responsibilities:

Handle a substantial volume of incoming work orders and email correspondence promptly and efficiently.

  • Assess customer inquiries and identify appropriate resolutions.
  • Coordinate with vendor partners for work orders, ensuring timely arrivals.
  • Oversee assigned service requests from initiation to completion, ensuring adherence to processing and KPI standards.
  • Identify potential vendor partners to cultivate strategic partnerships.
  • Input essential data into the system to monitor and follow up on customer requests.
  • Maintain accurate records and documentation of service requests.
  • Respond to phone and email communications promptly, managing high traffic effectively.
  • Communicate clearly and effectively with clients, team members, and vendor partners through various channels, ensuring organized and well-documented interactions.
  • Contribute to team objectives by achieving goals set by management.
  • Collaborate with managers and team members to resolve issues.
  • Prioritize tasks with overlapping deadlines efficiently.
  • Work independently and demonstrate problem-solving capabilities.
  • Manage multiple tasks in a fast-paced environment.
  • Maintain composure and professionalism in a constantly evolving and demanding atmosphere.
  • Perform additional duties as assigned by leadership.

Qualifications:

· Minimum of 2 years of experience in a customer-facing role preferred.

· Prior experience in Facilities Maintenance or Construction is advantageous.

· Bachelor's Degree, Associate Degree, or two years of relevant industry experience preferred.

· Successful completion of background checks and drug testing is required.

Powerhouse Retail Services LLC is an Equal Opportunity Employer/Disability/Veterans



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