Support Coordinator
6 days ago
We are seeking a highly skilled and organized Support Coordinator to join our team at ameriCARE Weatherford.
As a key member of our staff, you will be responsible for ensuring the smooth operation of our in-home care services. This role requires excellent organizational, communication, and problem-solving skills, as well as a strong commitment to delivering quality service.
Key Responsibilities:- Serve as the main point of contact for clients, caregivers, and visitors, providing exceptional customer service and handling inquiries in person, via phone, or by email.
- Support scheduling, ensuring adequate coverage for client needs while managing changes, call-outs, and client requests.
- Assist with office operations, including filing, document preparation, record-keeping, and ensuring compliance with state and federal regulations.
- Conduct regular audits and inspections to ensure adherence to all regulations and standards.
- Stay updated on changes in laws, regulations, and standards affecting in-home care services.
You will also be responsible for assisting with the onboarding process, maintaining records, and ensuring that documents are organized and easily accessible. Additionally, you will facilitate clear communication between clients, caregivers, and agency staff to ensure service quality and client satisfaction.
The ideal candidate will be a self-starter who can work independently or in a team environment and can function in a fast-paced setting. Experience in home care, home health, hospice, or related industries is preferred. Attention to detail, strong analytical abilities, and customer service skills are critical.
Requirements:- High school diploma or equivalent (associates degree preferred).
- 1-2 years of experience in an administrative or office support role, preferably within healthcare or home care.
- Strategic Scheduling experience, or experience with scheduling.
- Strong computer skills, including proficiency in Microsoft Office (Word, Excel, Outlook) and other apps and software used in home care agency and office environments.
- Excellent communication and organizational skills.
- Ability to manage multiple tasks simultaneously and maintain composure under pressure.
The estimated salary for this position is $45,000-$55,000 per year, depending on experience. We offer a competitive benefits package, including dental insurance, health insurance, vision insurance, profit sharing, and opportunities for advancement.
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