Restaurant Operations Manager

3 weeks ago


Goose Creek, South Carolina, United States Hardee's Full time

The Shift Leader plays a pivotal role in ensuring the smooth operation of our restaurant. Reporting directly to the General Manager or Person In Charge, this individual is responsible for assisting with management activities and duties. Working closely with the Restaurant Management Team, the Shift Leader ensures that all activities align with and support the restaurant's business plan. This includes overseeing the performance of Crew Persons and Team Leaders, ensuring they meet expectations in all areas of their job description.

  • Delivers exceptional customer service, consistently providing a quality product experience that meets customer satisfaction.
  • Develops and improves the skills of all Crew Persons, fostering a positive and productive work environment.
  • Supports efforts to maximize sales and profits, minimizing controllable costs by assisting management and leading work shift activities.
  • Complies with all Company policies and procedures, modeling and encouraging shared values.
  • Effectively communicates with various contacts, both internally and externally, demonstrating strong oral and written communication skills.
  • Stays up-to-date on industry trends through regular training and development.
  • Participates in company meetings, webinars, and conference calls, contributing to a collaborative and informed team.
  • Performs other duties and special projects as assigned, adapting to changing business conditions and requirements.
Position Qualifications/Core Competencies
  • Requires approximately two to three years of experience and/or education in restaurant management, demonstrating a commanding knowledge of the field.
  • High School Diploma or General Equivalency Diploma (GED) required, with excellent planning and time management skills.
  • Strong team building skills, with the ability to investigate and solve problems effectively.
  • Ability to troubleshoot cash handling issues, with reliable personal transportation and a valid driver's license.
  • Bi-lingual skills a plus, with strong analytical and organizational skills.
  • Ability to identify and implement process improvement strategies, resulting in positive business outcomes.
Work Environment
  • Fast-paced environment working with kitchen equipment in tight quarters.
Physical Demands
  • Requires standing for long periods, bending, and working around heat.
  • Able to lift comfortably, working with various cleaning products.


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