Senior Patient Access Coordinator

2 weeks ago


Lorain, Ohio, United States Ensemble Health Partners Full time

About the Role:

Ensemble Health Partners is seeking a highly skilled and experienced Senior Patient Access Specialist to join our team. As a key member of our revenue cycle management team, you will be responsible for performing admitting duties for all patients receiving services at Ensemble Health Partners.

Key Responsibilities:

  • Assign accurate Medical Record Numbers (MRNs) and complete medical necessity or compliance checks
  • Provide proper patient instructions and collect insurance information
  • Process physician orders using an overlay tool and provide excellent customer service
  • Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls
  • Utilize quality auditing and reporting systems to ensure accounts are corrected
  • Develop training materials and programs for new hires and provide continuing education to associates
  • Develop staff schedules within the patient access department
  • Provide on-call support and guidance, including working unscheduled times to cover staffing issues
  • Collect point of service payments and conduct audits of accounts

Requirements:

  • Strong knowledge of revenue cycle management and patient access processes
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team

About Ensemble Health Partners:

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems. We offer end-to-end revenue cycle solutions and a comprehensive suite of point solutions to clients across the country. Our mission is to keep communities healthy by keeping hospitals healthy.



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