Technical Help Desk Professional

1 week ago


Great Lakes, Illinois, United States ISHPI Information Technology Full time
About the Position

We are looking for a Technical Help Desk Professional to join our team at ISHPI Information Technology. This role is ideal for individuals with strong technical skills and experience in providing exceptional customer service.

As a Technical Help Desk Professional, you will be responsible for answering technical questions, analyzing problems, and providing support to end-users via phone, email, or chat. You will also act as an escalation path for resolving complex technical issues and provide specialized support for certain technologies.

This position requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. If you have a passion for technology and delivering top-notch customer service, we encourage you to apply.

Key Responsibilities
  • Provide technical assistance and support to end-users via phone, email, or chat.
  • Analyze problems and resolve computer software and hardware issues.
  • Act as an escalation path for resolving complex technical issues.
  • Provide specialized support for certain technologies.

Estimated Salary: $70,000 - $100,000 per year.



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