Mammoth Mountain Front Desk Manager

1 day ago


Mammoth Lakes, California, United States Mammoth Mountain Full time
Join Our Team

Mammoth Mountain is an equal opportunity employer seeking a dedicated and experienced Front Office Supervisor. This key role requires a strong leader who can motivate and guide our Front Office Representatives, while also ensuring seamless guest experiences.

Key Responsibilities
  • Supervise and train Front Office Representatives to achieve exceptional guest satisfaction scores.
  • Collaborate with the Management Team to develop and implement strategic plans, driving business growth and improving processes.
  • Act as the primary point of contact for guest concerns, responding promptly and professionally.
  • Assume management duties when necessary, making informed decisions to maintain optimal operations.
Requirements
  • A high school diploma or equivalent, paired with two or more years of experience in hotel front desk operations.
  • Proven track record in a major full-service resort hotel, with responsibilities that include supervisory and operational aspects.
  • Strong computer skills and proficiency in relevant software applications.
  • Six to twelve months of training and supervisory experience, demonstrating leadership potential and skills.


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