Technical Support Specialist

6 days ago


Great Neck, New York, United States The LaSalle Group Full time

We are seeking a highly skilled Help Desk Engineer to join our team at a fast-paced Managed Service Provider. As a Help Desk Engineer, you will be responsible for providing top-notch technical support and troubleshooting for Windows and Mac OS, as well as hardware.



Your responsibilities will include:




  • Support and Troubleshooting: Provide technical assistance and resolve issues related to Windows and Mac OS, hardware, and other technical problems.
  • Network and Server Monitoring: Monitor and maintain network and server systems to ensure optimal performance and security.
  • Backup Software Administration: Administer backup software to ensure data integrity and availability.
  • Microsoft Active Directory Domain, File Server, DNS, Printer Server, RDS, and SQL Administration: Manage and maintain Microsoft Active Directory, File Server, DNS, Printer Server, RDS, and SQL systems.
  • Private and Hosted Email (Exchange, Office 365): Administer private and hosted email systems, including Exchange and Office 365.
  • Email, Calendar, and Spam Filter Troubleshooting and Administration: Troubleshoot and administer email, calendar, and spam filter systems.


To be successful in this role, you will need:




  • Bachelor's degree in computer science, information sciences, or a related field.
  • Microsoft and/or Apple technical certifications are a plus.
  • Ability to communicate effectively with clients and team members.
  • Comfortable working in a fast-paced environment with multiple priorities and deadlines.


If you have a passion for technology and enjoy working with clients, we encourage you to apply for this exciting opportunity. The LaSalle Network is an Equal Opportunity Employer.



The LaSalle Network is a leading provider of direct hire and temporary staffing services, with over two decades of experience helping organizations find top talent. Our team specializes in Accounting and Finance, Administrative, Marketing, Technology, Supply Chain, Healthcare Revenue Cycle, Call Center, Human Resources, and Executive Search.



We offer a range of benefits, including medical, dental, and vision coverage, family medical leave, worker's compensation, paid leave, and sick leave. If you're interested in learning more, please visit our website for more information.



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