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Account Manager

2 months ago

San Bruno, California, United States Jobot Full time
Account Manager Job Description

As a key member of our Specialty Pharmacy Team, the Account Manager plays a crucial role in generating quality revenue through qualified new patient starts and overseeing all aspects of account management training for new hires and current team members.

Key Responsibilities:
  • Promote and sell specialty pharmacy services to referring entities, primarily in physician office settings.
  • Generate patient referrals to drive positive revenues for product offerings, particularly immune globulin and infliximab therapies.
  • Conduct sales presentations and meetings in physician offices.
  • Act as a liaison between healthcare providers and the specialty pharmacy to enhance patient safety and quality of care.
  • Maintain an up-to-date territory workbook.
  • Maintain and enhance existing business relationships while identifying and developing new business opportunities.
  • Attend local, regional, and national events and tradeshows as assigned.
  • Collaborate with representatives in the territory as appropriate.
  • Adhere to all company policies and procedures, as well as federal and state regulations and laws.
Requirements:
  • Minimum 3+ years in the healthcare industry, including management, sales, clinic services, or customer service.
  • Must have knowledge in infusion / specialty pharma. Previous nursing experience a plus.
  • Strong understanding of chronic health challenges such as Primary Immune Deficiency, Chronic Inflammatory Demyelinating Polyneuropathy, and other disease states treated with immunoglobulin therapy.
  • High school diploma or equivalent; Bachelor's degree preferred.
  • Strong organizational skills and attention to detail with proven ability to prioritize work.
  • Effective verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Sound decision-making abilities.
  • Experience interacting with referring physicians, nurses, case managers, hospitals, and discharge planners.
  • Ability to navigate complex referral situations involving case managers, insurers, and patients.
  • Highly customer-focused with a proactive approach to problem-solving.
  • Ability to handle sensitive situations and maintain professionalism and confidentiality.
  • Capability to manage multiple tasks and projects simultaneously, adjusting priorities as needed.
  • Excellent judgment and professionalism at all times.