Restaurant Ambassador

7 days ago


Scottsdale, Arizona, United States The Mexicano Full time

About The Mexicano

The Mexicano is a vibrant and dynamic dining establishment that prides itself on delivering exceptional service and culinary experiences to our guests. As a Host and Guest Liaison, you will play a vital role in ensuring that our guests receive a warm and welcoming experience from the moment they enter our restaurant.

Key Responsibilities

  • Greet guests as they arrive and manage the waiting list to ensure a seamless experience.
  • Provide guests with menus and answer any initial questions, ensuring they feel informed and comfortable.
  • Seat guests at tables or in waiting areas, taking into account table rotation to ensure servers receive the right number of customers.
  • Engage with guests to ensure they are satisfied with their food and service, responding promptly to any concerns.
  • Answer phone calls, take reservations, and respond to customer inquiries in a professional and courteous manner.
  • Develop a thorough knowledge of our menu to make informed recommendations and answer questions.
  • Assist other restaurant staff as needed, demonstrating a willingness to support the team and contribute to a positive work environment.
  • Provide exceptional customer service, ensuring that every guest leaves with a positive impression of The Mexicano.

Requirements

  • High school diploma or equivalent.
  • At least 6 months of experience in a high-volume restaurant environment.
  • A positive attitude and ability to work well under pressure with all restaurant staff.
  • Professionalism, dependability, enthusiasm, and friendliness are essential.
  • Able to stand for long periods and work in a fast-paced environment.
  • Able to work a flexible schedule, including nights and weekends.
  • Passion for creative food and exceptional service.
  • Committed to training and learning new skills.
  • Attention to detail.

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