Guest Experience Manager

23 hours ago


Port Washington, New York, United States Concord Hospitality Full time
Job Description
As a Front Desk Supervisor, you will play a crucial role in ensuring the smooth operation of our hotel's front desk. You will be responsible for checking guests in and out, handling reservations, and providing excellent customer service.

Key Responsibilities
* Deliver exceptional guest experiences through friendly and efficient service
* Develop a thorough knowledge of hotel operations, including room locations, rates, and amenities
* Lead by example and mentor front desk staff in Concord's policies and procedures
* Monitor room availability and offer assistance in yield management and restrictions
* Handle guest mail and messages per established procedures

Requirements
* 1-2 years of experience in hospitality, preferably in a supervisory role
* Excellent communication and leadership skills
* Ability to work in a fast-paced environment and multitask effectively
* Strong knowledge of hotel operations and procedures
* High school diploma or equivalent required; associate's or bachelor's degree preferred

What We Offer
* Competitive salary range: $21-$23 per hour (based on experience)
* Comprehensive benefits package, including medical, dental, vision, and life insurance
* 401K options and tuition assistance
* Training and development opportunities, including career advancement paths

Our Culture
At Concord Hospitality, we value quality, integrity, community, profitability, and fun. Our Associate First policy ensures that our employees feel valued and supported. We prioritize our associates' growth and well-being, offering training and development opportunities to help them advance in their careers.
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