Player Development Liaison
2 days ago
Job Summary:
The Player Development Host is a key member of the Lucky Eagle Casino and Hotel team, responsible for building and maintaining strong relationships with VIP guests to drive revenue growth and enhance the overall gaming experience.
Key Responsibilities:
- Establish and maintain relationships with high-value guests through personalized communication, events, and promotions.
- Meet or exceed strategic quotas for guest engagement, retention, and revenue growth.
- Evaluate guest activity and provide complimentary services based on recorded play, comp availability, and departmental guidelines.
- Act as a property ambassador, promoting the Lucky Eagle Casino and Hotel brand and values.
- Collaborate with the Player Development Manager and Marketing Director to develop and implement marketing initiatives.
- Provide exceptional guest service, ensuring a positive and memorable experience for all guests.
Requirements:
- Bachelor's degree in Marketing, Computer Science, or a related field (or equivalent experience).
- At least 2 years of casino gaming experience or demonstrated success in consumer sales, telemarketing, or high-visibility guest contact positions.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced, quota-driven environment and make independent decisions.
- Fluency in English and ability to obtain and retain a Washington State Class III Gaming License.
Working Conditions:
The Player Development Host will work primarily indoors, with occasional exposure to heavy smoke and temperature fluctuations. The role requires regular attendance, with occasional extended hours or weekend work as needed.
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