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Patient Access Representative III

2 months ago


Los Angeles, California, United States Cedars-Sinai Full time
About the Role

Cedars-Sinai is seeking a highly skilled Patient Access Representative III to join our team. As a key member of our healthcare team, you will be responsible for ensuring seamless patient access to our medical center.

Key Responsibilities
  • Perform all admissions activities for pre-admit and face-to-face registration of patients presenting to our main admissions and/or outpatient areas for treatment.
  • Obtain financial clearance and determine patient's correct financial classification, performing insurance verification electronically, telephonically, or through other means.
  • Perform proper system searches to secure a medical record number or assign a new one without duplication.
  • Recognize privileging issues and handle and resolve physician privilege and suspension issues.
  • Demonstrate strong patient interviewing skills, interacting with patients and performing job duties with sensitivity and attention to the patient population being served.
  • Competently handle routine and frequent inquiries from patients, patient representatives, and insurance companies, escalating issues as necessary.
  • Demonstrate collection skills, able to determine and explain patient financial obligations and meet or exceed cash collection goals.
  • Interact with physicians and specialty departments to ensure accurate intake of information required for registration and account adjustments.
  • Compile reports upon request through available resources.
  • Clear RQI worklists daily and assist others when necessary.
  • Be competent in all areas of their registration area and demonstrate the ability to assist anywhere in their respective department.
Requirements
  • High School Diploma/GED required; Bachelor's Degree in Hospital Administration or equivalent preferred.
  • Three (3) years of healthcare experience working in Patient Access or Revenue Cycle department, physician office, healthcare insurance company, and/or other revenue cycle related roles required.
  • Certified Healthcare Access Associate (CHAA) preferred.