Customer Service Manager
3 days ago
Job Overview
FedEx Office is seeking a highly skilled Retail Lead Consultant to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing production flow, and leading a team of consultants.
Key Responsibilities:
- Manage production flow to ensure all production orders are completed on time
- Take customer orders, provide pricing information, and recommend FedEx Office products and services
- Lead and train a team of consultants to provide excellent customer service
- Coordinate pick-up and delivery of customer orders
- Assist with financial reporting and maintain accurate records
Requirements:
- High school diploma or equivalent education
- 2+ years of specialized experience in retail or customer service
- Excellent verbal and written communication skills
Benefits:
- $19.75 - $24.95/Hr salary range
- Health, vision, and dental insurance
- Retirement plan
- Tuition reimbursement
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