Retail Service Leader
3 days ago
FedEx Office is a leading provider of business solutions, offering a wide range of services including printing, shipping, and online order management. As a Lead Retail Customer Service Associate, you will play a critical role in delivering exceptional customer experiences and driving sales growth.
The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. You will be responsible for managing production flow, providing consultative selling, and ensuring quality during and after the production process. Additionally, you will assist in training store team members and coordinate pick-up and delivery of customer orders.
We are committed to fostering a culture of quality, innovation, and customer obsession. Our goal is to exceed our customers' expectations by delivering market-leading customer experience, business excellence, and financial return. If you share our passion for delivering exceptional results and have a strong commitment to quality, we encourage you to apply.
Salary: $19.75 - $24.95/Hr (estimated based on industry standards)
Responsibilities:
- Deliver exceptional customer experiences and drive sales growth through consultative selling and product recommendations
- Manage production flow to ensure timely completion of orders and maintain high-quality standards
- Assist in training store team members and develop their skills to enhance overall performance
- Coordinate pick-up and delivery of customer orders and ensure seamless logistics operations
- Provide leadership and guidance to team members on an assigned shift and promote a culture of collaboration and teamwork
Requirements:
- Bachelor's degree or equivalent education
- 2+ years of retail experience with a focus on customer service and sales
- Excellent communication, problem-solving, and leadership skills
Benefits:
- Competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
About FedEx Office:
FedEx Office is a leading provider of business solutions, dedicated to delivering exceptional customer experiences and driving business growth. We are committed to fostering a culture of quality, innovation, and customer obsession, and we strive to exceed our customers' expectations in all aspects of our operations.
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