Bi-Lingual Customer Service Representative
4 weeks ago
We are seeking a highly skilled and motivated Bi-Lingual Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, primarily through phone interactions. Your strong communication skills, both written and verbal, will enable you to effectively address customer inquiries, resolve issues, and ensure their overall satisfaction.
Responsibilities- Provide exceptional customer service through various communication channels, including phone, email, chat, and social media.
- Handle customer inquiries and resolve issues efficiently, effectively, and in a timely manner.
- Utilize multiple systems and software tools to access customer information, track interactions, and document relevant details accurately.
- Actively listen to customers, identify their needs, and provide appropriate solutions or escalate to the appropriate team if necessary.
- Take ownership of customer issues and follow through until resolution, ensuring customer satisfaction.
- Provide accurate and up-to-date information about products, services, policies, and procedures.
- Maintain comprehensive knowledge of company products, services, and promotions to effectively address customer inquiries and offer relevant solutions.
- Meet or exceed customer expectations by performing at or above the established service level agreements (SLAs) and quality standards.
- Recommend opportunities for improvement of our customer service processes and interactions.
- Previous customer service experience in an inbound call center or similar environment is strongly preferred.
- Experience using various modern computer systems, software applications, and communication tools.
- Demonstrated experience in resolving conflict and creating customer satisfaction in difficult situations.
- High school diploma or equivalent; some college education preferred.
- Flexibility to work in shifts, including evenings, weekends, and holidays, as required.
We offer a competitive salary range of $45,000-46,000 annually, as well as additional incentive opportunities through an annual incentive based on individual and Company performance. Our comprehensive benefits package includes health, dental, and vision insurance, mental health benefits, paid time off, paid parental leave, short-term disability, and a cultural observance day. We also offer a 401(k) plan with Company matching and contributions to healthcare accounts.
About UsProtective Life Corporation is a leading provider of financial services, including life insurance, annuities, and investment products. Our company is committed to providing an inclusive culture where all employees are able to fully contribute and thrive. We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace all skills and abilities.
-
Customer Service Representative
3 weeks ago
Birmingham, Alabama, United States Christ Health Center Full timeJob Title: Call Center RepresentativeChrist Health Center is seeking a detail-oriented and compassionate Call Center Representative to provide exceptional customer service to our patients and visitors.Job Summary:The Call Center Representative is responsible for answering incoming calls, responding to patient inquiries, and scheduling appointments in a...
-
Customer Service Representative
1 month ago
Birmingham, Alabama, United States Hudson Automotive Group, Inc Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative/Business Development Coordinator. As a key member of our service team, you will be responsible for providing exceptional customer service and driving business growth through effective sales and marketing strategies.Key...
-
Customer Service Representative
4 weeks ago
Birmingham, Alabama, United States Hudson Automotive Group, Inc Full timeJob DetailsJob LocationHoover Toyota - Hoover, ALDescriptionHudson Automotive Group, Inc. is seeking a highly motivated and customer-focused Customer Service Representative/Business Development Coordinator to join our dynamic service team. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving sales...
-
Customer Service Representative
2 weeks ago
Birmingham, Alabama, United States Hudson Automotive Group, Inc Full timeJob DetailsJob LocationHoover Toyota - Hoover, AL DescriptionHudson Automotive Group, Inc. is seeking a highly motivated and customer-focused Customer Service Representative to join our team at Hoover Toyota. As a key member of our service team, you will be responsible for providing exceptional customer service and support to our clients.What We...
-
Customer Service Advocate
2 days ago
Birmingham, Alabama, United States Customer First Solutions Full timeAbout the RoleWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at Customer First Solutions in Hoover, AL. As a valued member of our company, you will have the opportunity to provide exceptional customer service and support to clients, ensuring a positive experience and addressing their insurance policy needs.Key...
-
Customer Service Advocate
20 hours ago
Birmingham, Alabama, United States Customer First Solutions Full timeCustomer First Solutions in Hoover, AL is seeking a dedicated and detail-oriented Customer Service Representative to provide exceptional support to clients. As a valued member of our company, you will have the opportunity to work in a positive work environment with a team that prioritizes customer satisfaction. Your main goal will be to ensure that our...
-
Customer Service Representative
1 month ago
Birmingham, Alabama, United States Principle Choice Solutions LLC Full timeAbout Principle Choice Solutions LLCWe are a trusted and respected healthcare revenue cycle expert, passionate about providing value-based solutions to our clients. Our mission is to recruit, develop, and retain a team of ethically based leaders with exceptional ability, character, and dedication.Job SummaryWe are seeking a Call Center Representative to join...
-
Sales Representative
4 weeks ago
Birmingham, Alabama, United States Sysco Full timeSales Representative Job SummaryThis is an outside sales position responsible for promoting the company's products and services and for building relationships with new and existing accounts. The main focus is to help customers succeed while achieving sales and profit goals established by the company.Responsibilities:Develop new business, penetrate existing...
-
Customer Service Representative
4 weeks ago
Birmingham, Alabama, United States Domino's Franchise Full timeJob Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Franchise.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues...
-
Customer Service Representative
2 weeks ago
Birmingham, Alabama, United States Domino's Franchise Full timeJob Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Franchise.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service, taking orders, operating the cash register, and maintaining a...
-
Customer Service Representative
1 day ago
Birmingham, Alabama, United States Domino's Pizza LLC Full timeDomino's Pizza LLC Job OpportunityJob Title: Customer Service RepresentativeJob Summary:We are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, taking orders, and maintaining a clean and welcoming store...
-
Customer Service Representative
1 week ago
Birmingham, Alabama, United States Marietta Wicks - State Farm Agent Full timeJoin Our Team as a Customer Relations RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored...
-
Customer Service Representative
4 weeks ago
Birmingham, Alabama, United States Domino's Pizza LLC Full timeDomino's Liberty Parkway Job OpportunityAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Liberty Parkway. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, taking orders, and maintaining a clean and...
-
Customer Service Representative
4 weeks ago
Birmingham, Alabama, United States Domino's Pizza LLC Full timeDomino's Pizza LLC is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing outstanding customer service to our customers. Your duties will include greeting customers, taking orders, operating the cash register, and maintaining a clean and organized work environment. You will...
-
Customer Service Representative
4 weeks ago
Birmingham, Alabama, United States Domino's Pizza LLC Full timeCustomer Service RepresentativeAt Domino's Pizza LLC, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for handling incoming calls and providing exceptional customer service.Key Responsibilities:Handle incoming calls with a friendly and professional...
-
Customer Service Representative
1 month ago
Birmingham, Alabama, United States Domino's Pizza LLC Full timeJob Title: Customer Service Representative **About the Role** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Domino's Pizza team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers. **Key...
-
Customer Service Representative
2 weeks ago
Birmingham, Alabama, United States Classic Collision Inc Full timeCustomer Service RepresentativeClassic Collision Inc is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support throughout the repair process.Responsibilities:Explain and educate customers on the repair...
-
Patient Advocate Representative
4 weeks ago
Birmingham, Alabama, United States Conifer Health Solutions Full timeJob SummaryConifer Health Solutions is seeking a skilled Patient Advocate Representative to join our team. As a key member of our healthcare team, you will be responsible for screening self-pay patients at hospital bedside for eligibility in various governmental and non-governmental programs. Your expertise will be crucial in identifying all sources of...
-
Customer Service Representative
1 week ago
Birmingham, Alabama, United States Champion Cleaners Full timeCustomer Service RepresentativeChampion Cleaners is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients, ensuring a positive and memorable experience for each interaction.Key...
-
Customer Service Representative
1 hour ago
Birmingham, Alabama, United States U.S. Pipe Full timeAbout the RoleU.S. Pipe is seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, managing orders, and ensuring timely and accurate processing of customer inquiries.Key ResponsibilitiesCoordinate all assigned orders, ensuring accurate...