Bi-Lingual Customer Service Representative

4 weeks ago

Birmingham, Alabama, United States Protective Life Insurance Company Full time
About the Role

We are seeking a highly skilled and motivated Bi-Lingual Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, primarily through phone interactions. Your strong communication skills, both written and verbal, will enable you to effectively address customer inquiries, resolve issues, and ensure their overall satisfaction.

Responsibilities
  • Provide exceptional customer service through various communication channels, including phone, email, chat, and social media.
  • Handle customer inquiries and resolve issues efficiently, effectively, and in a timely manner.
  • Utilize multiple systems and software tools to access customer information, track interactions, and document relevant details accurately.
  • Actively listen to customers, identify their needs, and provide appropriate solutions or escalate to the appropriate team if necessary.
  • Take ownership of customer issues and follow through until resolution, ensuring customer satisfaction.
  • Provide accurate and up-to-date information about products, services, policies, and procedures.
  • Maintain comprehensive knowledge of company products, services, and promotions to effectively address customer inquiries and offer relevant solutions.
  • Meet or exceed customer expectations by performing at or above the established service level agreements (SLAs) and quality standards.
  • Recommend opportunities for improvement of our customer service processes and interactions.
Requirements
  • Previous customer service experience in an inbound call center or similar environment is strongly preferred.
  • Experience using various modern computer systems, software applications, and communication tools.
  • Demonstrated experience in resolving conflict and creating customer satisfaction in difficult situations.
  • High school diploma or equivalent; some college education preferred.
  • Flexibility to work in shifts, including evenings, weekends, and holidays, as required.
What We Offer

We offer a competitive salary range of $45,000-46,000 annually, as well as additional incentive opportunities through an annual incentive based on individual and Company performance. Our comprehensive benefits package includes health, dental, and vision insurance, mental health benefits, paid time off, paid parental leave, short-term disability, and a cultural observance day. We also offer a 401(k) plan with Company matching and contributions to healthcare accounts.

About Us

Protective Life Corporation is a leading provider of financial services, including life insurance, annuities, and investment products. Our company is committed to providing an inclusive culture where all employees are able to fully contribute and thrive. We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace all skills and abilities.

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