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Customer Service Representative

4 weeks ago

Grand Rapids, Michigan, United States DACO Corporation Full time
Customer Service Representative

At DACO Corporation, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will play a vital role in providing exceptional service to our valued customers.

Key Responsibilities:
  • Engage with customers to provide information on DACO's products and services, process orders, and generate quotes with precision and efficiency.
  • Tackle customer issues head-on through various communication channels, collaborating with experts to ensure swift and effective solutions.
  • Maintain excellent communication with both customers and internal teams, upholding professional phone etiquette and demeanor to ensure a positive customer experience.
  • Leverage Microsoft 365 tools for communication and documentation, coupled with experience in ERP or CRM systems to manage customer interactions and data effectively.
  • Demonstrate a sense of urgency and strong attention to detail, adapting swiftly to address customer needs and changing priorities.
  • Maintain a positive and upbeat demeanor, exhibiting professionalism to uphold DACO's image.
Requirements:
  • Proficiency in Microsoft 365 applications-Word, Outlook, Excel, and data entry.
  • Ability to learn an ERP/CRM systems.
  • Strong communication skills, both written and verbal.
  • Ability to collaborate effectively across departments.
  • Excellent phone etiquette and a professional demeanor.
  • Upbeat and personable with a customer-centric approach.
  • Strong attention to detail and a sense of urgency.
  • Ability to adapt and pivot as needed.
Benefits:
  • Paid Time Off: Generous paid vacation, holidays, sick time, volunteer time off, and floating personal days to recharge and rejuvenate.
  • Health Benefits: Medical, dental, and vision benefits kick in after just 30 days, ensuring you and your family are well taken care of.
  • Retirement Plan: Secure your future by joining our 401K retirement plan with a company match, providing financial peace of mind.
  • Supplemental Health Benefits: Additional benefits designed to support your overall well-being, reflecting our commitment to your holistic health.
About DACO Corporation:

Established in 1972, DACO Corporation has been a beacon of honesty and integrity in the material handling industry for almost five decades. Our journey, rooted in commitment, has allowed us to carve a distinctive niche for ourselves in the Northwest and beyond. Today, our expansive warehouse is a hub for a diverse range of material handling products, showcasing our unwavering dedication to meeting our customers' needs.

At DACO Corporation, we pride ourselves on our legacy of honesty and integrity, comprehensive product range, and material handling expertise. We are an integral part of your life, facilitating the seamless movement of products from the smallest seed to the largest supermarket. Join us in shaping the material handling landscape and making a difference in the world around us.