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Customer Service Representative

2 months ago

Villa Rica, Georgia, United States Tanner Medical Center Full time
Job Summary

As a key member of the Tanner Medical Center team, the Front Office Representative plays a vital role in ensuring a positive patient experience. This individual will be responsible for managing the front office operations, providing exceptional customer service, and maintaining accurate records.

Key Responsibilities
  • Front Office Operations: Manage the front office, including check-out duties, such as entering charges, collecting deductibles and co-insurances, posting payments, and scheduling follow-up appointments.
  • Patient Communication: Assist patients with questions and requests, providing proactive communication and ensuring a high level of customer service.
  • Administrative Support: Assist with answering the telephone, registering new patients, and making appointments.
  • Record Keeping: Maintain accurate and up-to-date records, including patient information and office operations.
Requirements
  • Education: High School Diploma or GED
  • Experience: One year of related experience, with a working knowledge of standard practices and procedures.
  • Qualifications:
    • Ability to multi-task
    • Ability to organize, analyze, and prioritize work
    • Ability to work closely with others and function as a team member
    • Business-like appearance
    • Data entry experience required
    • Detail-oriented
    • Exhibits exceptional communication skills
    • Must possess initiative and drive to a project from beginning to successful completion