Member Relations Specialist
2 weeks ago
The League of Southeastern Credit Unions & Affiliates is seeking a dedicated full-time Member Relations Specialist to join our Member Engagement Team. Are you a proactive professional who enjoys travel and enhancing member relations? Do you have a knack for problem-solving and adapting swiftly to provide effective solutions? If you thrive in a collaborative environment, excel at building relationships, and possess outstanding interpersonal skills, this role could be the perfect fit for you.
The LSCU & Affiliates serves nearly 300 credit unions, offering advocacy, regulatory insights, education, training, cooperative initiatives, media relations, and business solutions to empower our member credit unions in their mission of 'People Helping People.' Our team members enjoy exceptional benefits, including health, dental, vision, life insurance, long-term disability, flexible spending accounts, paid time off, volunteer time off, a 401(k) plan with company matching, 11 paid holidays, professional development funds, and tuition reimbursement. We are proud to have been recognized as one of Alabama's Best Companies to work for and as an 'Employer of Choice' in Florida and Georgia.
The Member Relations Specialist will manage daily interactions with credit unions across Alabama, Florida, and Georgia, nurturing relationships with both member and non-member credit unions. This role includes facilitating Association Services through LSCU and promoting products and partnerships via LEVERAGE. A comprehensive understanding of credit union challenges, financial performance metrics, and LSCU & Affiliates programs, products, and services is crucial. Additionally, the position encompasses responsibilities for Chapters and the Young Professionals Group within our tri-state area, along with supporting other initiatives within the Member Engagement and Business Development Departments.
As a Member Relations Specialist, you will collaborate with the Vice President of Member Engagement to assist credit unions and stimulate membership growth. Key responsibilities include conducting in-person meetings with non-affiliated credit unions and associate members, participating in Chapter meetings and Young Professionals Groups to strategize for professional development and community initiatives, acting as a liaison to member credit unions, facilitating planning sessions and training for credit union boards, promoting Association-sponsored events, developing solutions to enhance membership services, generating leads, providing referrals for Business Development Consultants, and updating Salesforce with pertinent information.
Qualifications:
- Associate's degree in business administration, marketing, communication, psychology, sociology, or a related field; or equivalent work experience.
- Four years of experience in a communications, marketing, or non-profit association role.
- Experience in financial services.
- Proficient in Microsoft Office suite.
- Knowledge of the history, development, and philosophy of the credit union movement.
Work Schedule:
As a Member Relations Specialist, you will travel extensively throughout Alabama, Florida, and Georgia, primarily by car and occasionally by plane. This position is fully remote, allowing you to set your schedule to align with credit union needs. A valid driver's license is required.
Application Process:
If you believe this position aligns with your skills and interests, we encourage you to complete our online application. The application process is straightforward and designed to take less than five minutes. Following your application, you will receive a link to complete a brief assessment, both of which are necessary to proceed.
At LSCU & Affiliates, we are committed to being an equal opportunity employer, fostering a team member-centric culture, competitive salaries, and exceptional benefits.
*LSCU maintains a drug-free workplace policy, and employment offers are contingent upon drug screening and background checks.
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