Vacation Rental Quality Assurance and Guest Support Specialist
2 weeks ago
We are looking for a personable, detail-oriented, and proactive individual to join our team as a Vacation Rental Quality Assurance and Guest Support Specialist. In this role, you will be responsible for evaluating vacation rental properties in preparation for guest check-ins and assisting guests through various communication channels within our reservations team.
Key Responsibilities:
Guest Engagement
- Verify and confirm reservations made via phone and online platforms.
- Address guest inquiries, requests, and concerns through phone, email, and text communication.
- Relay important guest needs or requests to the appropriate departments.
Property Evaluations
- Conduct thorough inspections and finalize preparations of properties for guest arrivals, including replacing light bulbs, adjusting decor, ensuring cable TV and WiFi functionality, and confirming that housekeeping tasks have been completed to standard. Report any issues or damages to the office manager.
Qualifications:
- Prior experience in customer service, front desk operations, or related fields.
- Ability to establish rapport with guests effectively.
- Strong organizational abilities and meticulous attention to detail.
- Excellent verbal and written communication skills.
- Proficient in Email, Texting, Word, and Excel, with a willingness to learn our booking and operations software.
- Availability to work dedicated weekend shifts (Saturday and Sunday) within a 40-hour workweek.
- Must be capable of lifting up to 25 lbs.
- Reliable transportation to and from work and properties is required.
Lilmar Properties is a boutique vacation rental and property management firm dedicated to providing exceptional hospitality experiences for both guests and property owners. We pride ourselves on our strong TEAM culture and our commitment to managing a diverse portfolio of over 80 vacation rental properties.
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