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Intake Specialist

2 months ago

New York, New York, United States City of New York Full time
Job Title: Intake Specialist

Join the City of New York's Department of Consumer and Worker Protection (DCWP) as an Intake Specialist, playing a vital role in ensuring the smooth operation of our consumer hotline and complaint processing system.

Job Summary

The Intake Specialist will be responsible for communicating with consumers and businesses, analyzing and documenting complaints, maintaining agency databases, and providing timely follow-up and closure for each complaint. This role requires strong communication and analytical skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities
  • Communicate with consumers and businesses to gather information and resolve complaints
  • Analyze and document complaints in accordance with DCWP laws, rules, and regulations
  • Maintain agency databases and provide reports as needed
  • Perform data entry and input detailed, accurate notes in agency systems
  • Provide timely follow-up and closure for each complaint
  • Answer calls and direct callers to appropriate channels
  • Deliver accurate and complete information to callers
  • Process mail within assigned timeframes
  • Provide front desk reception coverage and assist walk-in consumers with filing complaints
  • Prepare training materials and maintain knowledge database
Qualifications

To be successful in this role, you will need a four-year high school diploma or its equivalent and one year of satisfactory clerical experience. Additionally, you should have strong keyboard skills with the ability to type at a minimum of 100 key strokes per minute.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based on any legally protected status or protected characteristic.