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Restaurant Operations Manager

2 months ago

Birmingham, Alabama, United States Schlotzstsky's bakery & Deli Full time
Assistant Manager Job Description

The Assistant Manager plays a crucial role in ensuring the success of our restaurants by supporting the Restaurant General Manager in delivering exceptional guest satisfaction. This involves managing daily operations, financial controls, people development, guest service, and compliance across shifts to achieve desired restaurant outcomes.

Key Responsibilities:
  • Guest Experience: Direct efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines.
  • Team Leadership: Motivates and directs team members and Shift Coordinators to exceed guest expectations with fast and friendly service in clean surroundings.
  • Training and Development: Supervises and trains team members and Shift Coordinators on team stations, processes, and policies.
  • Financial Management: Follows cash control/security procedures and helps to implement marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant results.
  • Compliance and Risk Management: Assists RGM in enforcing compliance with government regulations, employment law, food safety, Security Policy, operations, and policies and procedures relating to all restaurant activities across shifts.
  • Talent Acquisition and Retention: As part of the restaurant management team, recruits, hires, trains, and works to retain effective team talent, by making decisions or recommendations on hiring and advancement.
  • Discipline and Termination: Makes decisions or recommendations on the discipline and terminations of team members.
  • Availability: Available to work evenings, weekends, and holidays.
  • Attendance: Prompt and regular attendance for assigned shifts, meetings, and training.
Requirements:
  • Must be at least eighteen (18) years of age.
  • High School Diploma or GED required, some college preferred.
  • 1 year of experience working in the quick service restaurant industry in management.
  • Demonstrates English language proficiency that enables speech expression clarity and proficient reading and verbal comprehension.
  • Demonstrates leadership skills.
  • Demonstrates formal understanding of the quick service industry and the core customer.
  • Recognizes and solves routine problems.
  • Develops knowledge and skills in basic tasks, practices, and procedures within own area.
  • English Language Preferred.
  • Willingness to Travel Preferred.