Restaurant Operations Manager Leader

7 days ago

Birmingham, Alabama, United States Sterling Restaurants Full time

Restaurant Operations Manager Leader

A competitive salary offering $68,000 to $78,000 or more based on experience.

Job Description:

As a Restaurant Operations Manager Leader at Sterling Restaurants, you will be responsible for overseeing the daily operations of our Moe's Southwest Grill locations. This includes ensuring that all guests have a satisfactory dining experience, managing the development and performance of managers, shift leaders, and team members. Additionally, you will be responsible for optimizing profits by utilizing our proprietary Sterling Systems.

Key Responsibilities:

  • Guest Satisfaction: Ensure 100% guest satisfaction in areas of Quality, Service, and Cleanliness. Respond to guest complaints and take necessary actions to ensure dissatisfied guests become regular patrons.
  • Team Management: Provide direction to team members regarding operational and procedural issues. Maintain an accurate and ongoing staffing needs plan, interview prospective employees, and ensure the 4 steps of staffing are followed.
  • Food Safety and Planning: Enforce sanitary practices for food handling, general cleanliness, and maintenance of exterior, kitchen, and dining areas. Maintain a score of 90% or higher for all city/county health inspections and Steritech inspections.
  • Operational Responsibilities: Ensure proper security procedures are in place to protect guests, employees, and Sterling assets. Maintain a safe guest and working environment to reduce the risk of injury and accidents.
  • Financial: Adhere to Sterling standards to increase sales and minimize costs. Meet sales, labor hours, and food/paper cost goals by utilizing the monthly P&L to analyze areas for profitability improvement.
  • Community Involvement: Book one spirit night per month according to Sterling policies and procedures. Provide a strong presence in the local community by having a high level of community involvement by the restaurant and personnel.

Qualifications:

  • College degree preferred but not required. Previous restaurant experience is a must. A combination of related experience and education will be considered as an alternative.
  • Knowledge of computers (MS Word and Excel)
  • Must possess a valid driver's license.
  • Must be eligible to work in the United States.
  • Must agree to a background check.

Personal Requirements:

  • Self-discipline, strong initiative, leadership ability, and outgoing personality.
  • Pleasant, polite manner with a neat, clean appearance.
  • An effective motivator.
  • Ability to handle the pressures of simultaneously coordinating a wide range of activities and team members to ensure 100% guest satisfaction.
  • Ability to effectively multi-task.
  • Ability to perform effective interviews to determine the experience and qualifications of job applicants.
  • Ability to effectively supervise 15-25 team members to achieve desired goals.

Working Conditions:

  • Weekly work week should be 50 hours. Occasionally a manager's hours will vary to ensure the proper operation of the restaurant.
  • Position requires prolonged standing, bending, stooping, twisting, lifting items and supplies weighing 50 pounds, and repetitive hand and wrist motion.
  • Ability to perform all functions at the restaurant level as well as delivering caterings as needed.
  • Work with hot, cold, and hazardous restaurant equipment. Operation of phones, computers, and other office equipment.

Accountabilities:

  • Reports to district manager for his or her area.
  • Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with Sterling policies and procedures.
  • Maintains a harmonious working environment that will maximize team member morale, tenure, productivity, and efficiency/effectiveness.
  • Always be a positive representative of Sterling Restaurants to team members and the community.

Accountabilities continued:

  • Perform other duties and responsibilities as required or requested.

About Sterling Restaurants:

Sterling Restaurants is a leading restaurant chain that values its employees and strives to create a harmonious working environment. As a Restaurant Operations Manager Leader, you will play a crucial role in ensuring the success of our Moe's Southwest Grill locations. If you are a motivated and experienced professional with a passion for the hospitality industry, we encourage you to apply for this exciting opportunity.

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