Restaurant Operations Manager

22 hours ago

Birmingham, Alabama, United States TICE Chicken Holdings, LLC - AL Full time
Restaurant General Manager

As a Restaurant General Manager at TICE Chicken Holdings, LLC - AL, you will be responsible for overseeing the daily operations of the restaurant, ensuring exceptional customer service, and maintaining high standards of food quality, cleanliness, and efficiency. You will lead a team of employees, provide guidance and training, and contribute to the overall success of the restaurant.

Key Responsibilities:
  • Manage and supervise all aspects of the restaurant's operations, including food preparation, cooking, serving, and customer service.
  • Ensure compliance with Popeyes operational standards, policies, and procedures.
  • Train, develop, and motivate team members to deliver excellent customer service and meet performance goals.
  • Monitor and control food and labor costs to optimize profitability.
  • Conduct regular inventory checks, order supplies, and manage stock levels.
  • Oversee the cleanliness and maintenance of the restaurant, ensuring compliance with health and safety regulations.
  • Handle customer inquiries, concerns, and complaints in a professional and timely manner.
  • Implement marketing and promotional activities to drive sales and increase customer engagement.
  • Develop and implement strategies to improve operational efficiency and maximize productivity.
  • Collaborate with regional and corporate management to achieve business objectives.
Requirements:
  • Previous experience in a restaurant management role, preferably in the fast-food industry.
  • Strong leadership skills and ability to effectively manage and motivate a team.
  • Excellent interpersonal and communication skills.
  • In-depth knowledge of food safety and sanitation regulations.
  • Proficient in financial management and budgeting.
  • Ability to work in a fast-paced environment and make decisions under pressure.
  • Strong problem-solving and decision-making skills.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays.
  • High school diploma or equivalent (additional education or certifications in hospitality or business management is a plus).
Benefits:
  • Competitive salary and potential for performance-based bonuses.
  • Comprehensive health, dental, and vision insurance plans.
  • Retirement savings plans with employer contributions.
  • Paid time off and vacation days.
  • Career advancement opportunities within the Popeyes franchise.
  • Ongoing training and professional development programs.
  • Employee discounts on meals and merchandise.
  • Positive and inclusive work environment.
  • Opportunity to be part of a well-established and respected brand in the fast-food industry.
  • Potential for regional or corporate management positions within the organization.
People Development:
  • Develops managerial and leadership abilities of restaurant management staff.
  • Consistently and constantly reinforces company values.
  • Conducts meetings with restaurant management team on a regular basis.
  • Provides coaching and feedback on an on-going basis.
Employee Relations:
  • Conducts investigations as required. Involves the Director of Operations and Human Resources as appropriate to resolve issues.
  • Coaches restaurant management for improved performance.
  • Works with restaurant management team to define potential issues/problems and assist the restaurant management team in building solutions.
Administration:
  • Maintains compliance with all state, local and federal regulations, as well as company policies and procedures. Performs loss prevention audits to ensure all laws are being followed.
  • Completes all required financial reports accurately.
  • Responds to P&L statements and takes corrective action as necessary.
  • Acts as liaison between the field and home office.

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