Membership Services Ambassador
4 weeks ago
About the Role
The YMCA of Greater Fort Wayne is seeking a dedicated and customer-focused Membership Services Representative to join our team. As a key ambassador of the YMCA, you will be responsible for delivering exceptional service to our diverse community, ensuring a positive and welcoming experience for all members.
Key Responsibilities
- Connect with Members: Build authentic relationships with members, understanding their needs and preferences to provide personalized support.
- Serve with Excellence: Maintain accurate and up-to-date membership records, ensuring confidentiality and security while providing exceptional customer service.
- Lead with Integrity: Foster a culture of growth and retention, working towards consistent increases in new memberships and member satisfaction.
Requirements
- At least 16 years old
- High school diploma or equivalent (if 18 or older)
- Valid driver's license
- Excellent communication and customer service skills
- Dependable, self-motivated, and able to handle stress well
- Attention to detail, organizational skills, and proficiency in clerical and computer skills
- Experience in customer service and administrative work (preferred)
What We Offer
- Competitive hourly rate: $11.50-$12.00
- Flexible scheduling: Thursday 5:00pm-9:30pm, Friday 4pm-8pm, and rotational Saturday (once every 5 weeks)
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