Patient Services Director

4 weeks ago


Fort Wayne, Indiana, United States HHS Culinary and Nutrition Solutions, LLC Full time
Patient Services Manager

As a key member of our team, you will play a vital role in ensuring the highest quality food service and patient satisfaction at Dupont Hospital. Your leadership skills and passion for delivering exceptional customer service will make a significant impact on our patients' healing process.

Key Responsibilities:

  • Lead a team of patient ambassadors to create a positive and productive environment that prioritizes quality service and patient satisfaction.
  • Develop and implement effective training programs to ensure team members have the skills and knowledge needed to excel in their roles.
  • Conduct regular inspections and assessments to ensure compliance with food safety and sanitation standards.
  • Collaborate with nursing, food service, and other facility staff to provide education on nutritional needs and ensure seamless communication.
  • Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment.
  • Provide exceptional customer service to address any issues that may arise and implement corrective actions.
  • Manage and maintain the patient ambassador program to ensure high-quality service delivery.
  • Work closely with department, facility, and company leadership to achieve goals and objectives.

Requirements:

  • Proven experience in managing a team and delivering exceptional customer service.
  • Strong computer skills, including proficiency in word processing, spreadsheets, and various software applications.
  • Ability to relocate for promotion opportunities.

Preferred Qualifications:

  • Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian certification.

What We Offer:

  • Paid time off (vacation and sick leave).
  • Medical, dental, and vision insurance.
  • 401(k) with employer match.
  • Employee assistance program (EAP).
  • Employee resource groups (ERGs).
  • Career development and ongoing training.

Important to Know:

  • Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place.
  • Veterans and candidates with military experience are encouraged to apply.
  • HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

About HHS:

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries. We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.

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