Member Team Lead

4 weeks ago


Fort Wayne, Indiana, United States Sam's Club Full time

Job Summary:

As a Member Team Lead at Sam's Club, you will be responsible for leading a team of associates in providing exceptional member service and ensuring a positive shopping experience. This role involves supervising associates, communicating goals and feedback, training on processes and procedures, and providing guidance on member service approaches and techniques.

Key Responsibilities:

  • Supervise and train associates on member service approaches and techniques
  • Communicate goals and feedback to associates
  • Provide guidance on company policies and procedures
  • Support the Open Door Policy
  • Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
  • Process memberships, upgrades, and credit accounts
  • Encourage membership renewals
  • Participate in sales and marketing events
  • Complete and maintain marketing recaps and other required documentation
  • Meet membership goals
  • Promote the value of Sam's Club products and services

Requirements:

  • 6 months retail experience including operating front-end equipment
  • 6 months customer service experience
  • Must be 18 years of age or older

Preferred Qualifications:

  • Leading a front-end team
  • Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Additional Benefits:

  • Competitive pay
  • Performance-based bonus awards
  • Health benefits
  • Financial benefits
  • Paid time off benefits
  • Other benefits

Eligibility Requirements:

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://www.walmart.com/one.

Hourly Wage Range:

The hourly wage range for this position is $19.00 to $27.00*
*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional Compensation:

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.


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