Member Team Lead
4 weeks ago
Job Summary:
As a Member Team Lead at Sam's Club, you will be responsible for leading a team of associates in providing exceptional member service and ensuring a positive shopping experience. This role involves supervising associates, communicating goals and feedback, training on processes and procedures, and providing guidance on member service approaches and techniques.
Key Responsibilities:
- Supervise and train associates on member service approaches and techniques
- Communicate goals and feedback to associates
- Provide guidance on company policies and procedures
- Support the Open Door Policy
- Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
- Process memberships, upgrades, and credit accounts
- Encourage membership renewals
- Participate in sales and marketing events
- Complete and maintain marketing recaps and other required documentation
- Meet membership goals
- Promote the value of Sam's Club products and services
Requirements:
- 6 months retail experience including operating front-end equipment
- 6 months customer service experience
- Must be 18 years of age or older
Preferred Qualifications:
- Leading a front-end team
- Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others
Additional Benefits:
- Competitive pay
- Performance-based bonus awards
- Health benefits
- Financial benefits
- Paid time off benefits
- Other benefits
Eligibility Requirements:
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://www.walmart.com/one.
Hourly Wage Range:
The hourly wage range for this position is $19.00 to $27.00*
*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional Compensation:
Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
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