Operations Support Specialist

3 weeks ago


Walnut Creek, California, United States Horizon Transportation Llc Full time

**Job Title:** Operations Support Specialist

About Horizon Transportation LLC:

Horizon Transportation LLC is a growing transportation company seeking a skilled Operations Support Specialist to assist our team of dispatchers and drivers.

Job Description:

We are looking for a highly organized and detail-oriented individual to support the day-to-day operations of our fleet, ensuring timely and safe transportation services to our clients. As an Operations Support Specialist, you will be responsible for managing multiple tasks simultaneously, handling phone calls efficiently, and providing timely updates to leadership.

Responsibilities:

  • Manage multiple client portals and anticipate near-term requirements.
  • Enter pick-up and drop-off times in the portal promptly to maintain 100% Service Level for all business partners.
  • Schedule and dispatch drivers to appropriate locations according to predetermined schedules or immediate needs.
  • Prepare daily work schedules for all drivers and ensure the next day's schedule is completed and sent to drivers by 12 pm.
  • Reroute and troubleshoot drivers' schedules by the end of the shift.
  • Be available by phone after hours to manage any calls/situations as per business needs.
  • Keep and organize work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records, and other information.

Requirements:

  • Strong communication skills.
  • Ability to update leadership at any given time on the current situation and upcoming tasks.
  • Excellent organizational skills.

This role includes the above tasks but is not limited to them. The candidate will need to perform all tasks as needed.

Salary:** $50,000 - $60,000 per year, depending on experience. We offer a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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