Field Operations Manager
24 hours ago
We are seeking a highly skilled Field Operations Manager to join our Transit-as-a-Service (TaaS) Operations team at Via Transportation. As a key member of our team, you will be responsible for managing daily operations, driving continuous improvement, and growth of our services.
Key Responsibilities:
- Ensure operational excellence and deliver an exceptional customer experience
- Oversee operations in person, with flexibility to work early mornings or evenings as needed
- Manage driver supply to meet demand expectations
- Prioritize operational issues and implement creative solutions
- Respond to driver feedback and live customer issues
- Collaborate with a broad interdisciplinary team to scale operational processes and systems
- Analyze metrics and optimize operations for efficiency
Requirements:
- Socially perceptive and environmentally conscious individual aligned with promoting transportation equity and reducing carbon emissions
- Self-starter with a high level of responsibility and a track record of hitting KPIs and revenue goals
- Team-focused individual with ownership and pride in their work and team's success
- Experienced in project management, operational processes, and customer service
- Fluent in English, with additional languages a plus
- Based in the Milwaukee area with easy commute to operations
What We Offer:
- Competitive salary range: $55,000-$65,000
- Generous benefits package, including free medical plans and 401K matching
- Opportunity to work with a dynamic and innovative company transforming the transportation industry
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