Field Operations Manager
4 weeks ago
Via is a pioneering company that's transforming the way the world moves. We're dedicated to creating a more sustainable, equitable, and efficient transportation system.
Job Title: Field Operations ManagerWe're seeking a highly skilled and experienced Field Operations Manager to join our Transit-as-a-Service (TaaS) Operations team. As a key member of our team, you'll be responsible for managing daily operations, driving continuous improvement, and growth of our services.
Key Responsibilities:- Ensure operational excellence and deliver an exceptional customer experience
- Oversee operations in person, with flexibility to work early mornings or evenings as needed
- Manage driver supply to meet demand expectations and ensure optimal vehicle utilization
- Prioritize operational issues and implement creative solutions to resolve problems in real-time
- Respond to driver feedback and live customer issues
- Collaborate with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
- Analyze and interpret metrics/KPIs to identify inefficiencies and optimize operations
- A socially perceptive and environmentally conscious individual who's passionate about promoting transportation equity and reducing carbon emissions
- A self-starter with a track record of end-to-end ownership of a book of business and a history of hitting KPIs and revenue goals
- A team-focused individual who takes ownership of their work and pride in their team's success
- Experience in project management, creating and refining operational processes, and customer service
- Multi-site management experience is a plus
- An outgoing and sociable leader with excellent communication skills
- Fluent in English, with additional languages a plus
- Based in the Milwaukee area and able to commute to operations
- A competitive salary range of $55,000-$65,000, with final salary determined by experience, knowledge, and skills
- A generous and comprehensive benefits package, including free medical plans and 401K matching
We're committed to building a diverse, inclusive, and authentic workplace where everyone feels valued and empowered to contribute. If you're excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply anyway. We're looking for talented individuals who share our passion for creating a better transportation system.
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