Event Services Manager

2 days ago


Fayetteville, Arkansas, United States Walton Arts Center Full time

About the Role: We are seeking a skilled Lounge Host to join our team at Walton Arts Center. As a key member of our events team, you will be responsible for delivering exceptional guest experiences in our upscale lounge environment.

Salary and Benefits: The salary for this role is $17.00 per hour. Additionally, our team enjoys a range of benefits including paid time off, medical, dental, and vision insurance, and opportunities for professional growth and development.

Responsibilities:

  • Accurate and responsible handling and reporting of all consumable and disposable products provided and stocked for each preshow and intermission.
  • Oversee daily activities during scheduled shifts such as; pre-show set-up and sanitation, restocking product, table management, and post-show breakdown and sanitation.
  • Greet and welcome donors, VIPs, and guests with a warm and friendly demeanor as they arrive.
  • Show composure, resilience, and flexibility as donor needs evolve and case volume changes.
  • Apply excellent customer service to ensure patrons have a positive experience in an upscale environment.
  • Monitor and maintain the cleanliness, organization, and overall appearance of the lounge at all times and that all food and beverages are presented attractively, while collaborating with kitchen staff to ensure timely replenishment.
  • Ensure that all lounge furniture, decor, and service items are in good condition and properly arranged.
  • Follow all health, safety and hygiene guidelines while handling food, beverages, and cleaning supplies.
  • Represent Walton Arts Center / Walmart AMP at both on and off-site events, as requested.
  • Maintain professional working relationships with teammates, fellow staff members from other departments, vendors, and guests.
  • Assist in managing inventory for food and beverages, ensuring that stock is properly rotated, recorded, and replenished when necessary.
  • Perform related duties as assigned by supervisor.
  • Maintain security and safety requirements as defined by operations guidelines.
  • Maintain compliance with all company policies and procedures.

Requirements:

  • High school diploma or GED required; Hospitality or food & beverage certifications are a plus.
  • Knowledge of food and beverage service, including RAS and dietary restrictions to provide a serv-safe workplace.
  • Able and willing to work non-traditional hours at a variety of events and performances. Must be reliable and attend scheduled shifts.
  • Comfortable with consistently adhering to the highest standards of integrity, professionalism, ethics, and confidentiality.
  • Enjoys working in a fast-paced environment and is proactive in serving guests.
  • Strong attention to detail and commitment to maintaining high service standards.
  • Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
  • Strong communications skills and the ability to interact with many diverse types of people.
  • An on-going desire to learn and improve.
  • Ability to work independently as well as with others to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
  • Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.

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