Employment Services Coordinator

4 weeks ago


Fayetteville, Arkansas, United States Walmart Full time

Job Summary

We are seeking a highly skilled Employment Services Coordinator to join our team. In this role, you will be responsible for coordinating employment services and providing direct support to our stores.

About the Role

This position requires strong organizational and communication skills, as well as the ability to work effectively in a fast-paced environment. You will be responsible for ensuring proper notification to and assessment of witnesses for hearings, preparing evidence, and providing continuous improvement recommendations.

Key Responsibilities

  • Receive and respond to hearing notifications for employer and claimant appeals by timely and accurately securing and registering a witness.
  • Prepare relevant documentation to defend against claimant appeal hearings for submission as evidence or to prepare the witness or external representative with internal evidence.
  • Prepare witness/representatives by providing core claimant employment information as well as detailed, specific separation details and supporting evidence (policy, behavior, training acknowledgment, witness statements, etc.).
  • Navigate state portals to communicate directly with states and improve lead time for receipt and submission of documents.
  • Meet minimum quality and productivity expectations for the team.

Requirements

  • Experience working in case or claims management.
  • Experience working in a fast-paced, high-volume work environment with the ability to meet productivity requirements.
  • Strong customer service experience and focus with effective communication and interpersonal skills.
  • Ability to manage time, think critically, multi-task, and manage multiple priorities and systems.
  • Strong attention to detail with the ability to adapt and pivot.
  • An independent thinker and team player mindset.
  • Exposure to court files and documents preferred.
  • Bilingual Spanish applicants are encouraged to apply.

Benefits

At Walmart, we offer a comprehensive benefits package that includes medical, vision, and dental coverage, as well as 401(k) matching and paid time off. We also offer opportunities for professional development and career advancement.



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