Field Claims Investigator

5 days ago


Pompano Beach, Florida, United States Konkordia Phoenix PLC, Inc. Full time
Job Description

Job Title: Field Claims Investigator

Job Type: 1099/Contracted Work

Location: 50% working from home, 50% working in the field

Compensation: $25/hr and $.50/mile

Company Overview: Konkordia Phoenix PLC, Inc. is a business services provider in the cable, telecom, and utilities sector. Our core service is outside plant damage investigation, recovery, and prevention. We help our clients recover the costs of third-party damage to their infrastructure, such as underground fiber optic or gas lines.

Position Summary: Outside Plant Damage (OPD) costs our clients over 30 million annually. Field investigators are needed to collect, access, and report these damages. This is a part-time, on-call contract job to help support our clients with damage recovery.

Duties:

  • Conduct on-site field investigations
  • Write detailed but concise investigation reports using diverse sources of information, types of evidence, witness statements, and costing estimates
  • Develop and maintain comprehensive knowledge of local and state statutes, laws, and regulations for underground and aerial cables and utility service lines
  • Remain prepared and willing to respond to damage calls within a timely manner
  • Complete damage investigations within 7 days and then work with and support our claims managers to complete the investigation and begin the recovery process
  • Respond to damages same day if received during business hours (if not, first response following day)
  • Accurately record all time, mileage, and other associated specific items

Required Skills and Capabilities:

  • Interpersonal skills to gather information and conduct field interviews with involved parties including contractors and technicians, witnesses, law enforcement, and possible damagers
  • Smartphone to gather photos, videos, and other information while conducting investigations
  • Computer, with high internet access, to upload and download reports, research cases, and to interact with our claims system and other databases and portals
  • Exceptional attention to detail and strong written and verbal communication skills
  • Proven ability to operate independently and prioritize while adhering to timelines
  • Strong and objective analytical skills
  • Valid driver's license, current insurance, and reliable vehicle with ability to respond to damages at any time
  • Safety vest, work boots, and hard-hat

Preferred Qualifications and Skills:

  • Current or previous telecommunication or utility experience
  • Knowledge of underground utility locating procedures and systems
  • Investigation, inspection, or claims/field adjusting
  • Criminal justice, legal, or military training or work experience
  • Engineering, infrastructure construction, or maintenance background
  • Remote location determined at discretion of investigations manager

This is a 1099 contract position. There are no benefits offered with this position.



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