Field Claims Investigator
5 days ago
Job Title: Field Claims Investigator
Job Type: 1099/Contracted Work
Location: 50% working from home, 50% working in the field
Compensation: $25/hr and $.50/mile
Company Overview: Konkordia Phoenix PLC, Inc. is a business services provider in the cable, telecom, and utilities sector. Our core service is outside plant damage investigation, recovery, and prevention. We help our clients recover the costs of third-party damage to their infrastructure, such as underground fiber optic or gas lines.
Position Summary: Outside Plant Damage (OPD) costs our clients over 30 million annually. Field investigators are needed to collect, access, and report these damages. This is a part-time, on-call contract job to help support our clients with damage recovery.
Duties:
- Conduct on-site field investigations
- Write detailed but concise investigation reports using diverse sources of information, types of evidence, witness statements, and costing estimates
- Develop and maintain comprehensive knowledge of local and state statutes, laws, and regulations for underground and aerial cables and utility service lines
- Remain prepared and willing to respond to damage calls within a timely manner
- Complete damage investigations within 7 days and then work with and support our claims managers to complete the investigation and begin the recovery process
- Respond to damages same day if received during business hours (if not, first response following day)
- Accurately record all time, mileage, and other associated specific items
Required Skills and Capabilities:
- Interpersonal skills to gather information and conduct field interviews with involved parties including contractors and technicians, witnesses, law enforcement, and possible damagers
- Smartphone to gather photos, videos, and other information while conducting investigations
- Computer, with high internet access, to upload and download reports, research cases, and to interact with our claims system and other databases and portals
- Exceptional attention to detail and strong written and verbal communication skills
- Proven ability to operate independently and prioritize while adhering to timelines
- Strong and objective analytical skills
- Valid driver's license, current insurance, and reliable vehicle with ability to respond to damages at any time
- Safety vest, work boots, and hard-hat
Preferred Qualifications and Skills:
- Current or previous telecommunication or utility experience
- Knowledge of underground utility locating procedures and systems
- Investigation, inspection, or claims/field adjusting
- Criminal justice, legal, or military training or work experience
- Engineering, infrastructure construction, or maintenance background
- Remote location determined at discretion of investigations manager
This is a 1099 contract position. There are no benefits offered with this position.
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