Customer Service Account Manager
3 weeks ago
We are seeking a highly skilled and experienced Customer Account Manager to join our team at Swift Transportation. As a key member of our sales team, you will be responsible for providing exceptional customer service and account management to our high-exposure or major accounts.
Key Responsibilities- Lead and solicit business from a specific or assigned number of customers by utilizing daily available capacity.
- Serve as an extension of Sales to expand business revenue.
- Manage territorial balance of capacity and freight while achieving high service levels.
- Maintain knowledge of customer contractual requirements.
- Create monthly reports regarding service levels for customers and participate in service-oriented conference calls.
- 2+ years' experience in Customer Service or Sales required.
- Previous experience in transportation preferred.
- Bachelor's degree or equivalent combination of education and/or experience required.
- Ability to set priorities and work in a fast-paced team environment.
- Ability to adapt to changing priorities.
- Competitive starting salary commensurate with experience and qualifications.
- Potential bonus pay based on company performance.
- Opportunities to volunteer and give back to local communities.
- Comprehensive Benefits Package including 401(K), Medical, Dental, Vision, Disability, Supplemental and Life Insurance, Paid Time Off, Employee Stock Purchase Plan, Flexible Spending Account, Employee Assistance Program, Paid Training, Military Leave, and Pet Insurance.
At Swift, our greatest asset is our people. We strive to be the best and give our best every day. We are passionate about learning and cultivating an environment of safety, honesty, and mutual respect. We are a family where everyone has a voice and plays an essential role in our overall success and the success of our drivers. Your voice and perspective matter at Swift Transportation.
We are an equal employment opportunity employer and prohibit harassment of applicants and employees based on protected categories.
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