Customer Service Representative

1 month ago


Big Sky, Montana, United States Big Sky Resort Full time
Overview

At Big Sky Resort, our Customer Care Center is the primary point of contact for guests and internal departments seeking information on various resort services. We're seeking a skilled Customer Care Specialist to join our team and provide prompt, accurate, and professional assistance via phone, email, live chat, and voicemail.

Responsibilities
  • Stay up-to-date on lift access products and services offered by Big Sky Resort.
  • Manage and maintain the resort's website, ensuring accurate and timely information is available to guests.
  • Respond to guest inquiries in a timely and professional manner, utilizing excellent communication skills.
  • Collaborate with the Customer Care Center team to ensure seamless communication and information exchange.
  • Be flexible and adaptable in a fast-paced environment, with a willingness to learn about other resort departments.
Qualifications
  • Previous experience in guest service or a related field is highly desirable.
  • Familiarity with RTP|One and Salesforce is a plus.
  • Excellent phone, email, and chat customer service skills are essential.
  • Ability to type efficiently and accurately is required.
Benefits
  • Enjoy a FREE All Mountain Ski Pass and eligibility for discounted tickets to other Montana mountains and Boyne Resort properties.
  • Receive discounted vouchers for skiing at Big Sky Resort for friends and family.
  • Take advantage of discounted ski/snowboard rentals with a free employee lesson.
  • Benefit from 25%-50% off food and beverage and retail at all Boyne outlets.
  • Eligibility for affordable Team Member Housing and seasonal loyalty bonus.
  • Lodging discounts for friends and family and a discounted Lone Mountain Ranch Cross Country Ski Trail Pass.
  • Wellness Day and eligibility for PTO, as well as monthly employee events.


  • Big Sky, Montana, United States Big Sky Resort Full time

    Overview:As a Guest Service Specialist at Big Sky Resort, you will play a key role in providing exceptional guest experiences. Your primary responsibility will be to sell and fulfill all lift tickets and pass products, ensuring that our guests have a seamless and enjoyable experience.This opportunity entails operating a point of sale cash computer system in...


  • Big Timber, Montana, United States Family Dollar Full time

    At Family Dollar, we're looking for a skilled Customer Service Representative to join our team. As a key member of our store staff, you'll be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers. Your duties will include greeting customers, assisting with merchandise selection, and completing cash...


  • Big Timber, Montana, United States Family Dollar Full time

    Customer Service Representative Role at Family DollarAs a valued member of our retail team, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our customers. Your key responsibilities will include:Main Responsibilities:Providing assistance to customers with their queries and needsGreeting...


  • Big Timber, Montana, United States Family Dollar Full time

    Customer Service Representative at Family DollarAs a valued member of our team, you will be responsible for delivering exceptional customer experiences. Your key responsibilities will include:Greeting and assisting customers with their selection of merchandiseCompleting cash register transactions and answering questions regarding the store and...


  • Big Sky, Montana, United States United Parcel Service Full time

    About This RoleWe are seeking a Delivery Support Associate to join our team as a Seasonal Driver Helper.Key Responsibilities:Ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be.Make multiple deliveries on a pre-assigned delivery route.Lift up to 70 lbs, work outside,...


  • Big Sky, Montana, United States Kerzner International Full time

    At One&Only, we strive to create unforgettable experiences for our guests through exceptional service and attention to detail. As a Host/Hostess, you will be the first point of contact for our guests, setting the tone for their stay with us. We are seeking a highly skilled and charismatic individual to join our team as a Host/Hostess. In this role, you will...

  • Shuttle Driver

    4 weeks ago


    Big Sky, Montana, United States TransForce Full time

    OverviewAt SP+, we're driven by our promise to make every moment matter for a world on the go. Our team is dedicated to putting ourselves in the shoes of those we serve, resulting in a unique combination of talented people and industry-leading technology that enables us to prioritize each and every moment. We recognize that the time our colleagues, clients,...


  • Big Sky, Montana, United States Big Sky Resort Full time

    Job Summary:The Night Audit provides exceptional guest service as the front-line of Big Sky Resort. This role requires expertise on all lodging provided by the Resort, as well as activities and sights in the area. Night Audits may interact with guests before, during, and after their stay, ensuring consistency through all interactions.Key...

  • Ski Butlers Team Lead

    4 weeks ago


    Big Sky, Montana, United States SKi Butlers Full time

    About the RoleSki Butlers is seeking a highly skilled and experienced Team Leader to join our team. As a Team Leader, you will be responsible for upholding our customer service standards while managing the flow of day-to-day operations.Key ResponsibilitiesOpening and closing the shop dailyPre and post shift team meetings to ensure each Ski Technician...


  • Big Sky, Montana, United States SKi Butlers Full time

    Job OverviewAs a Ski Technician with Ski Butlers, you will be the face of our company, interacting with customers daily by delivering equipment rentals to their accommodations, providing on-mountain support service, and picking up gear at the end of their rental period. We empower our technicians to build confident decision-making, accountability, and...

  • Ski Boot Technician

    4 weeks ago


    Big Sky, Montana, United States Big Sky Resort Full time

    Job Summary:We are seeking a highly skilled and enthusiastic Ski Boot Fitter to join our team at Big Sky Resort. As a Ski Boot Fitter, you will be responsible for providing exceptional customer service and ensuring that every guest leaves the resort with the perfect pair of skis.Responsibilities:Provide expert boot fitting services to guests, ensuring a...


  • Big Sky, Montana, United States SKi Butlers Full time

    About the RoleSki Butlers is a leading provider of ski and snowboard rental delivery services, operating in over 40 resorts across North America and Europe.Job DescriptionWe are seeking an experienced Team Leader to join our team at Big Sky, Montana. The successful candidate will be responsible for upholding high customer service standards while managing...

  • Server Position

    1 month ago


    Big Sky, Montana, United States Montage International Full time

    Job SummaryThe Server position at Montage International is a dynamic role that requires interacting with guests, taking orders, and ensuring their satisfaction. This position contributes to the organization's goals by providing exceptional customer service and supporting the company's vision and mission.Key Responsibilities Consistently follow the Food &...


  • Big Sky, Montana, United States Montage International Full time

    Role SummaryAs a Guest Experience Ambassador with Montage International, you will play a pivotal role in delivering exceptional customer service and creating a memorable atmosphere for our guests. Your primary responsibility will be to welcome guests warmly and professionally, ensuring a positive first impression and exceeding their expectations throughout...


  • Big Sky, Montana, United States SKi Butlers Full time

    About the Role:Ski Butlers is seeking a skilled Ski Technician to join our team. As a Ski Technician, you will be the face of our company, interacting with customers daily by delivering equipment rentals to their accommodations, providing on-mountain support service, and picking up gear at the end of their rental period.Key Responsibilities:Delivery:...


  • Big Sky, Montana, United States CrossMed Healthcare Staffing Full time

    Job DetailsGross Weekly Pay: $Starts: Assignment Length: 13 Weeks Shift: Day shift Hours Per Week: 40 Job Quantity: 1 Type: Travel City: Big Sky State: MT About the RoleAt CrossMed Healthcare Staffing, we strive to deliver exceptional customer service and create lasting impressions in the healthcare industry. As a travel tech, you will embark on a rewarding...


  • Big Sky, Montana, United States Moonlight Basin Full time

    Job Title: Pool and Spa TechnicianWe are seeking a highly skilled and detail-oriented Pool and Spa Technician to join our team at Moonlight Basin. As a key member of our facilities maintenance team, you will be responsible for ensuring the cleanliness, health, and safety of our pools, spas, and residential hot tubs.Key Responsibilities:Clean and service hot...


  • Big Sky, Montana, United States CrossMed Healthcare Staffing Full time

    **Job Details**Gross Weekly Pay: $Starts: Assignment Length: 13 WeeksShift: Day shiftHours Per Week: 40Job Quantity: 1Type: TravelCity: Big SkyState: MTAt CrossMed Healthcare Staffing, we strive to deliver exceptional service and create lasting impressions. As a healthcare traveler, you'll have the opportunity to embark on a rewarding journey with our team....

  • Public Area Attendant

    1 month ago


    Big Sky, Montana, United States Big Sky Resort Full time

    Public Area AttendantAt Big Sky Resort, we're seeking a detail-oriented and customer-focused Public Area Attendant to join our team. As a key member of our resort's housekeeping team, you will be responsible for maintaining the cleanliness and appearance of our public areas, ensuring a warm and welcoming environment for our guests.Responsibilities:Clean and...

  • Host/Hostess

    4 weeks ago


    Big Sky, Montana, United States Yellowstone Mountain Club, LLC Full time

    Job Summary:Yellowstone Mountain Club, LLC is seeking highly skilled and experienced Hosts/Hostesses to join our team. As a Host/Hostess, you will be responsible for providing exceptional customer service, ensuring a seamless dining experience for our members and guests. You will be the first point of contact for our guests, setting the tone for their visit....