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Support Team Lead

2 months ago

Chicago, Illinois, United States Jiobit Full time

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Manage support tickets in a professional and timely manner
  • Escalate support tickets requiring further investigation and/or approval to management
  • Assist in the quality assurance process of new releases of our hardware and/or software
  • Share customer insights and feedback with the business to contribute to product improvements
  • Act as a brand ambassador by developing an in-depth knowledge of our products and features and sharing it with our customers

Requirements:

  • Energy and passion to support the team, the mission, and our customers
  • Friendly, helpful, and professional communication style
  • Strong organizational skills with ability to prioritize and reliable follow-through
  • Tech savviness with the ability to troubleshoot and problem solve
  • A passion for technology is a plus
  • College degree required

About Us:

Jiobit is a leading provider of location-aware safety solutions for families, caregivers, and individuals. Our mission is to provide the right information at the right time to the right people, empowering them to make informed decisions and stay safe.

What We Offer:

  • Unlimited PTO to juggle your professional and personal lives
  • Flexible work hours and location
  • Medical, dental, vision insurance
  • Paid holidays
  • Short-term and long-term disability offered
  • 401(k) plan
  • Competitive stock equity packages