Team Lead Position
3 weeks ago
Job Role:
We are seeking a highly motivated and experienced Team Lead to join our College Hunks Hauling Junk & Moving team in Southwest Chicago.
As a Team Lead, you will be responsible for leading our team of professionals in providing exceptional customer service and ensuring that our clients receive a stress-free moving or hauling experience.
Responsibilities:
Recruit, train, and develop a high-performing team of professionals to provide exceptional customer service.
Lead by example, demonstrating our core values of Honesty, Uniformity, Niceness, Knowledge, and Service in all interactions with clients and team members.
Develop and implement effective strategies to drive sales growth, meet customer needs, and exceed customer satisfaction expectations.
Collaborate with the management team to develop and implement processes and procedures to improve team performance, efficiency, and customer satisfaction.
Ensure all team members are trained on our brand promise and core values, and that they are empowered to make decisions that align with our mission.
Conduct regular team meetings and one-on-one coaching sessions to provide feedback, support, and development opportunities to team members.
Monitor and address any issues that may impact customer satisfaction, team performance, or operational efficiency.
Communicate with clients to understand their needs, provide solutions, and ensure customer satisfaction.
Requirements:
2+ years of experience in a leadership role, preferably in the moving and hauling industry.
Proven track record of success in leading high-performing teams and driving sales growth.
Strong communication and interpersonal skills, with the ability to build relationships with clients, team members, and stakeholders.
Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
Knowledge of our brand promise and core values, and commitment to living them in all interactions.
What We Offer:
Competitive salary and benefits package, opportunities for career growth and development, and a fun and supportive work environment.
Apply today to join our team and be part of a growing organization that values its employees and customers
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