Customer Service Technician

4 weeks ago


Souderton, Pennsylvania, United States AMETEK Full time
Job Summary:

This position is responsible for providing lab-based and customer-site service, calibrations, and support for EMC test and amplifier equipment according to approved processes and procedures.

Key responsibilities include performing in-house repair, calibration, alignment, and adjustment of EMC test and amplifier equipment, as well as performing customer-site repair, setup, alignment, and calibration of equipment.

The ideal candidate will have hands-on experience with troubleshooting, repairing, testing, and calibrating EMC test equipment and amplifier equipment, and will be able to perform unit and system level tests to various standards with minimal supervision.

Responsibilities:

  • Perform in-house repair, calibration, alignment, and adjustment of EMC test and amplifier equipment
  • Perform customer-site repair, setup, alignment, and calibration of equipment
  • Read and interpret schematics and block diagrams
  • Use a variety of RF-related equipment, including soldering irons, spectrum and network analyzers, signal generators, sweep generators, oscilloscopes, power meters, and other equipment
  • Issue accredited performance reports and records for all repairs and calibrated equipment
  • Adjust, calibrate, align, and modify circuitry as required to meet equipment specifications
  • Analyze and interpret simple test data
  • Analyze equipment setup and verification requirements according to various EMC-related standards

Requirements:

  • Associates degree in Electronics, plus 3 or more years of experience, or equivalent combination of experience in calibration and repair of electronic equipment
  • Technician (troubleshooting and repair) experience preferred
  • Proficiency with oscilloscopes, AC/DC power supplies, multimeter, and function generators
  • Exceptional organizational and logistical skills required to manage schedules, travel, certificates, and reporting
  • Ability to interact with customers and manage their questions
  • Excellent oral and written communications skills
  • Knowledge of ISO 17025 procedures and requirements preferred

What's in It for You:

  • Competitive compensation, holiday pay, and paid time off
  • Great benefits package that includes health, vision, and dental insurance
  • 401(k), plus matching
  • Flexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave
  • Employee referral program
  • Tuition reimbursement program
  • Employee assistance program
  • Exciting, fast-paced environment where you could make a true impact
  • Opportunities for career advancement within our business unit and across all other AMETEK business entities


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