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Director of Guest Experience

2 months ago

Overland Park, Kansas, United States NEXDINE Hospitality Full time

Job Summary

The Director of Guest Experience is a key leadership role responsible for creating exceptional experiences for our residents and guests. This position requires a strong focus on customer satisfaction, operational excellence, and team management.

Key Responsibilities

  • Lead the Front of House team to deliver exceptional service and operational excellence standards.
  • Work closely with the Executive Chef to ensure resident satisfaction and quality of food and beverages.
  • Manage department controllable expenses and adhere to budgetary guidelines.
  • Provide direction and manage performance of direct and indirect reports, ensuring employee development and engagement.
  • Develop and implement strategies to improve customer satisfaction, resident retention, and operational efficiency.

Requirements

  • Bachelor's degree in Hospitality, Culinary Arts, or related field.
  • 5-7 years of experience in a Senior Living, High-End Restaurant, Country Club, or Hotel setting.
  • Excellent verbal and written communication skills, customer focus, problem-solving, leadership, and team-oriented skills.
  • ServSafe Certification, Choke Safety Certification, and Microsoft Office Suite proficiency.

About NEXDINE Hospitality

NEXDINE Hospitality creates amazing experiences through trusted dining, hospitality, fitness center, and facility management services. We put our people first to attract great talent, free their passion and creativity, and deliver finely tailored, expertly managed programs for each of our client partners.