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Manager of Technical Services for Business Unit
2 months ago
Mitsubishi Electric Trane HVAC US LLC is seeking a Business Unit Technical Services Manager to oversee operations in the West Coast region.
POSITION SUMMARY:
This role is crucial for delivering technical assistance and training in line with the objectives of Mitsubishi Electric Trane HVAC LLC. The BU-TSM will lead and develop the Business Unit Technical Services team and manage programs aimed at enhancing distributor personnel capabilities.
KEY RESPONSIBILITIES:
- Oversee the Business Unit Technical Service team, focusing on strategy formulation, operational management, performance assessment, and professional growth.
- Collaborate with the BU Commercial and Residential Business Directors on all matters related to Technical Service and Support.
- Engage with business unit staff to ensure prompt and effective service and technical assistance.
- Monitor all submitted reports, including tracking Service Cases within the CRM system.
- Administer programs for the training and support of distributor personnel, particularly for Diamond Service Group (DSG) members.
- Diagnose and resolve complex operational issues related to products.
- Provide technical guidance to technicians and distributor personnel involved in the installation, diagnosis, troubleshooting, or repair of METUS products.
- Work in conjunction with sales teams to ensure that business unit objectives are met.
- Address situations where standard procedures do not resolve product issues or customer dissatisfaction.
- Communicate design, reliability, and maintenance concerns to Product Planning and Quality Teams.
- Advocate for product redesigns to better fulfill customer requirements.
- Collaborate with METUS Product Development teams to assess the feasibility of new product introductions.
- Identify product shortcomings and work with the QA Team to restore product quality as necessary.
- Review parts sales and warranty claims to detect potential reliability issues with products or components.
- Gain familiarity with the technical features of competing products and provide insights to management as required.
- Manage authorized concession claims to reduce extra-warranty costs.
- Willingness to travel up to 50% for various company meetings and training sessions, both domestically and potentially internationally.
- Perform other duties as assigned.
QUALIFICATIONS:
- Bachelor's Degree in a technical field is preferred.
- A minimum of 7 years of experience in a technical HVAC position.
- Experience with ductless, VRF, and hydronic systems is advantageous.
- At least 5 years of direct management experience.
- Strong analytical and problem-solving abilities.
- Effective negotiation skills.
- Exceptional written and verbal communication skills, including presentation capabilities.
- EPA Certification.
- Ability to manage multiple complex projects concurrently.
- Capacity to lead a team without direct daily supervision in a dynamic environment.
- Proven ability to inspire and lead a diverse team.
- Strong customer service orientation.
- Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.
- Valid Driver's License with a satisfactory driving record.
- Ability to ascend/descend stairs and/or ladders to access job sites.
- Capability to lift up to 50 pounds.
- Team-oriented, demonstrating METUS core values such as collaboration, excellence, sustainability, execution focus, and continuous learning.
The base salary range for this position is anticipated to be between $120,000 and $165,000 annually, although the actual salary may vary based on individual factors such as market location, job-related knowledge, skills, and experience.
ABOUT MITSUBISHI ELECTRIC TRANE HVAC US:
Established in 2018, Mitsubishi Electric Trane HVAC US (METUS) is a prominent provider of ductless and VRF systems across the United States and Latin America. This joint venture between Ingersoll Rand plc and Mitsubishi Electric US, Inc. offers innovative products, systems, and solutions suitable for a wide range of applications, from residential to large commercial buildings. METUS is recognized for its Zoned Comfort Solutions and Variable Refrigerant Flow (VRF) air-conditioning and heating technologies.
The brands supported by METUS include Mitsubishi Electric Cooling & Heating, Trane / Mitsubishi Electric, and American Standard Heating & Air Conditioning. We provide a comprehensive compensation and benefits package, including a 401(K) plan.
In compliance with federal law, all individuals hired will be required to verify their identity and eligibility to work in the United States and complete the necessary employment eligibility verification document upon hire. We are an equal opportunity employer, and all employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, marital status, sexual orientation, gender identity, or any other legally protected status.
