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Process Management Specialist

2 months ago

Plano, Texas, United States Capital One Full time
About the Role

The Capital One Garage Command Center team is seeking a highly motivated professional to apply analytical, risk management, and program & process management skills. As a member of this team, you will collaborate with cross-functional teams and partner with stakeholders to drive transformation and change necessary to achieve well-managed objectives and create efficiency across the organization.

Key Responsibilities
  • Leading moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports
  • Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements
  • Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time
  • Leveraging problem-solving and influencing skills to ensure project plans deliver on intent
  • Interacting with business counterparts and other Tech colleagues to ensure appropriate coverage of shared controls and/or shared processes
  • Proactively engaging team members and project leads to ensure system changes or enhancements consider controls and standards during design and through implementation
  • Reviewing and verifying governance documents and procedures for accuracy and effectiveness
  • Designing and producing metrics used to measure efficiency and effectiveness
  • Creating and disseminating reports and metrics related to the risk environment to key stakeholders
  • Analyzing, identifying, and correcting data issues with systems used or owned by a department
  • Providing subject matter expertise on processes when representing the department in projects and other meetings
  • Coordinating audit activities by operating as an intermediary between auditors and auditees and providing consultation to technology associates and leaders on audit matters
  • Identifying opportunities and working with business stakeholders and partners to embed risk management practices into daily operations and business processes across the organization
  • Using analytical skills to conduct Risk Process Assessment and Improvement, Data Process Design & Process Excellence
  • Leading designing, implementing, and operating an effective Continuous Process Improvement and Change Management program to advance process effectiveness
Requirements
  • High School Diploma, GED, or equivalent certification
  • At least 4 years of Process or Risk Management experience
  • At least 2 years of Continual Improvement experience
  • At least 1 year of experience in People management
  • Lean, Six Sigma, or Business Process Management certification
  • 3+ years experience with Gen AI/ML
  • 3+ years experience with regulatory framework governing financial services
  • Strong communication and collaboration skills
  • Strong problem-solving and influencing skills