Release Manager and ITSM Specialist

1 week ago


Plano, Texas, United States VDart Full time
Job Title:
Release Manager and ITSM Specialist

Location:
Onsite

Duration/Term:
Contract

Job Description:
As a Release Manager and ITSM Specialist, you will be responsible for ensuring the smooth and efficient deployment of software releases. You will coordinate closely with cross-functional teams, including Development, DevOps, and QA, to ensure high-quality software releases while minimizing risks and downtimes. Your duties will include collaborating with development teams and product owners to plan and schedule software releases, overseeing the release calendar, establishing release processes and best practices, and facilitating change management procedures. You will also be responsible for conducting post-release reviews and root cause analysis to identify opportunities for improvement and implement preventive measures. Additionally, you will design and implement strategies to leverage Canary Regions to improve rollouts of software releases, minimizing potential impact on production environments.

Ideal Qualifications:
3+yrs release management, deployment automation, and change management in a cloud-based environment. Familiarity with Canary Region deployment strategies and related tools to manage gradual rollouts effectively. Strong experience with CI/CD tools and version control systems. Solid understanding of cloud platforms and mobile application deployment processes. Proficiency in scripting and automation to streamline deployment workflows. Knowledge of configuration management tools and infrastructure-as-code principles. ITIL Certification (version 4). Strong understanding of ITIL best practices. JIRA Service Management and ServiceNow Required

Key Skills:
Release Management, Incident Management, Problem Management, ITSM, ITIL, JIRA

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