Customer Service Associate

2 weeks ago


Santa Rosa, California, United States SSP Group Full time

Company Overview

At SSP America, we strive to provide exceptional dining experiences for our guests. Our restaurants are fast-paced environments where our team members work together to deliver outstanding customer service.

Salary Information

The estimated hourly salary range for this role is $17.25 plus tips, reflecting the competitive compensation package offered by SSP America.

Job Description

We are seeking a skilled Beverage Server to join our team. As a key member of our restaurant staff, you will be responsible for providing top-notch service to our guests while ensuring efficient beverage preparation and delivery.

Key Responsibilities

  • Answer questions and offer suggestions regarding food, beverages, and services
  • Accurately input orders into the POS system
  • Prepare dishes for service, including ladling soup, tossing salads, cutting portions of pie and desserts, and brewing coffee
  • Observe guests to anticipate their needs and respond to additional requests
  • Clear all dishes away from tables
  • Balance and reconcile assigned open and closed checks
  • Clean and reset counters or tables at the conclusion of each course

Benefits

We offer a comprehensive benefits package, including 100% monthly premium contributions paid for by SSP America to The Health and Welfare plan, eligibility for participation in the San Mateo Hotel Employee and Restaurant Employees Pension Fund, paid meal breaks, and vacation packages.

Diversity and Inclusion

Diversity and inclusion are priorities at SSP America. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination, positively impacting our communities.



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