Customer Service Associate

2 days ago


Santa Ana, California, United States RAM Solutions Inc Full time
Job Title: Customer Service Associate

At RAM Solutions Inc, we are seeking a dynamic and dedicated individual to fill the role of Customer Service Associate.

This position involves providing exceptional customer support by answering or making calls to assist customers with their needs and queries.

You will handle complex situations or escalation calls, offer solutions, and ensure that customers feel valued and supported through active listening.

The ideal candidate should possess strong English skills (B2 minimum) and at least 6 months of experience in a call center/contact center environment in a customer service position.

A high school diploma or GED equivalent is required for this role.

Benefits include working hours from 7:00am to 4:00pm // 8:00am to 5:00pm, subject to daylight saving time, and an estimated salary of $672,000 plus bonuses.

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