Customer Service Representative

1 week ago


Santa Rosa, California, United States Chico's Full time
Job Summary

We are seeking a highly motivated and detail-oriented Support Associate to join our team. As a Support Associate, you will be responsible for supporting a customer and product-focused sales culture.

About Us

Our company is dedicated to providing an exceptional shopping experience for our customers. We offer a unique blend of stylish clothing and accessories that inspire women to express their individuality.

Job Description
  • Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment for the sales floor.
  • Ensure new products are properly merchandised and represented in a timely manner.
  • Correctly enter all receiving documents into the computer system, reconcile merchandise invoices to items received as applicable, complete store-to-store transfers and Locate requests.
  • Ensure visual packet materials, props, and signage are received and processed in a timely manner, store stockroom hardware, hangers, sign holders, etc.
  • Participate in pricing changes and markdowns, alert store management to cash supply needs.
  • Assist with visual directives, including floorsets, window changes, visual presentations, signage placement, etc., as directed.
  • Assist with boutique cleanliness and organization.
Required Skills and Qualifications
  • High school diploma or equivalent.
  • Previous stock or cashier experience preferred.
  • Must be 18 years of age or older.
  • Excellent communication skills.
  • Excellent customer service skills.
  • Strong organizational skills and ability to multi-task in a fast-paced environment.
  • Able to learn or adapt to technology provided by the company.
  • Must be able to work the majority of the shift standing.
  • Ability to work quickly and within strict timelines.
  • Ability to demonstrate teamwork.
  • Exposure to visual merchandising and product placement techniques desired.
  • Communicate with customers, Associates, and Management; wear/communicate with headset.
Estimated Salary Range

$17.45-$21.75 per hour, depending on qualifications and location.

Benefits

We offer a competitive salary and benefits package, including opportunities for growth and development.

Others

This position may be found in multiple brands, some duties may vary from brand to brand.



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