Customer Service Representative

2 days ago


Santa Rosa, California, United States AC Santa Rosa Downtown Full time

Job Summary: The AC Santa Rosa Downtown is seeking a highly skilled and motivated Customer Service Representative to join our team. As a Front Desk Agent, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-ins and check-outs, and providing outstanding customer service.

Key Responsibilities:
  • Greet and Register Guests: Welcome guests warmly, register them efficiently, and provide them with all necessary information about the hotel and its amenities.
  • Handle Room Reservations and Requests: Take room reservations, handle requests for additional items or services, and ensure that all guest needs are met in a timely and professional manner.
  • Manage Front Desk Operations: Operate the front desk computer system, manage incoming and outgoing mail, packages, and messages, and maintain a clean and organized workspace.
  • Collaborate with Team Members: Work closely with fellow associates and other departments to ensure seamless communication and coordination of guest services.

Requirements: To be successful in this role, you must have excellent communication and problem-solving skills, be able to multitask, and work effectively under pressure. You should also be proficient in using Microsoft Office Suite and have basic knowledge of financial data and arithmetic functions.

Salary Range:

$16-$21.52 per hour, depending on experience.



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